Operations Support Assistant

SJE Inc. • Madison, WI

2d • Onsite

About The Position

This role will support the SJE Rhombus brand, providing coordination and support for Sales, Operations, and Field Service within the Pumps Division. The position is responsible for customer relationships, order processing, and inventory control. The Operations Support Assistant will place orders and provide detailed quotes for internal and external customers, assist customers with pump diagnosis for repairs or replacement, and process, track, and close out orders in the system. This role requires close collaboration with Sales and Field Service teams to ensure they have the necessary information, parts, or inventory.

Requirements

• Be self-directed and organized
• Possess exceptional customer services skills
• Have great attention to detail

Nice To Haves

• A 2-year degree in a related field
• 1-2 years of experience

Responsibilities

• Provide coordination and support of Sales, Operations, and Field Service within the Pumps Division.
• Manage customer relationships.
• Process orders.
• Control inventory.
• Place orders and provide detailed quotes for internal and external customers.
• Assist customers with diagnosis of their pumps to determine parts needed for repairs or replacement.
• Process, track, and close out orders in the system.
• Work closely with Sales and Field Service teams to ensure they have necessary information, parts, or inventory.

Benefits

• Up to 120 hours of Paid Time Off in your first year
• 8 paid holidays
• Health insurance
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Dental insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree