Operations Support Assistant

SJE Career • Madison, WI

1d • Onsite

About The Position

We are looking for an Operations Support Assistant to support our SJE Rhombus brand. This role will work out of our Madison, WI location. Our L.W. Allen brand is a full-service distributor and integrator of pumps and represents leading manufacturers that provide solutions for both municipal and industrial fluid handling requirements. As our Operations Support Assistant your primary role will be to provide coordination and support of Sales, Operations, and Field Service within our Pumps Division. You will be responsible for customer relationships, order processing, and inventory control. You will place orders and provide detailed quotes for our internal and external customers. You will assist customers with diagnosis of their pumps to determine parts needed for repairs or replacement. You will process, track, and close out orders in our system. You will work closely with our Sales and Field Service teams to ensure they have information, parts, or inventory that they need to do their jobs.

Requirements

• Self-directed and organized
• Exceptional customer services skills
• Great attention to detail

Nice To Haves

• A 2-year degree in a related field and 1-2 years of experience are preferred.

Responsibilities

• Provide coordination and support of Sales, Operations, and Field Service within our Pumps Division.
• Responsible for customer relationships, order processing, and inventory control.
• Place orders and provide detailed quotes for internal and external customers.
• Assist customers with diagnosis of their pumps to determine parts needed for repairs or replacement.
• Process, track, and close out orders in our system.
• Work closely with Sales and Field Service teams to ensure they have information, parts, or inventory that they need to do their jobs.

Benefits

• Up to 120 hours of Paid Time Off in your first year
• 8 paid holidays
• Health insurance
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Dental insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree