Operations Supervisor - Citizens Live at The Wylie

Live Nation Entertainment•Pittsburgh, PA

About The Position

Citizens Live at The Wylie is seeking an Operations Supervisor to support the Operations Manager and other venue leadership with day-to-day facility oversight and maintenance. The role works across departments to promote positive experiences for guests and staff and ensure venue needs are met on and outside of show days. The Operations Supervisor also oversees the Operations department. The position performs event-day and facility duties, supervises operations crew members, supports venue cleanliness and maintenance, and coordinates with management and department heads to address equipment, staffing, guest-service, and operational needs. Residents of the Greater Hill District and surrounding neighborhoods are encouraged to apply. A hiring event for residents will be held closer to the grand opening, with details to be announced.

Requirements

Working knowledge of event operations.
Ability to work various, flexible hours, including nights and weekends.
Skills in guest and staff relations, including assessing and anticipating needs and turning potentially negative situations into positive ones.
Ability to prioritize duties and communicate effectively verbally and in writing.
Ability to multitask, with excellent organizational and time-management skills.
Ability to communicate well with team members and managers and foster unity and camaraderie.
High school diploma required.
Ability to stand and walk for extended periods and remain on one's feet.
Ability to lift or move up to 40 pounds using proper lifting techniques.

Nice To Haves

Experience in a live music environment.
College diploma in a related field.
Responsible Alcohol Awareness Training Certification or equivalent.

Responsibilities

Work with the Operations Manager, General Manager, and department heads on event-day duties for concerts and special events.
Perform opening, running, and closing duties as assigned and in accordance with Live Nation policy.
Oversee operations crew members setting up and tearing down tables, chairs, and other venue equipment.
Coordinate with security, guest services, and other teams to meet service standards and address guest and staff concerns.
Assist the Cleaning Manager in maintaining building cleanliness before, during, and after shows; report or address trash and spills and oversee post-show cleanup assistance from other departments.
Help oversee facility maintenance and repairs and address issues as they arise.
Coordinate with department heads and the Operations Manager to repair or replace damaged equipment.
Inform guests about venue amenities and upgrades and make recommendations when applicable.
Keep current on Standard Operating Procedures and communicate them effectively to team members.
Help prepare for show days, including charging radios, organizing uniforms, and tracking equipment.
Help oversee staff check-in, including documenting equipment used and arrival and departure times for staff and third-party vendors.
Relay management information directly to staff.
Ensure responsible alcohol service in accordance with training and Live Nation alcohol policies.
Lead pre-shift meetings alongside the Operations Manager.
Communicate guest or team-member issues to the Operations Manager and/or General Manager.
Work with department heads to resolve guest issues and consult or involve the Operations Manager if a situation escalates.
Assist with ejection logs and completion of incident reports.
Perform other duties as assigned.