Operations Supervisor - Citizens Live at The Wylie

Live Nation Entertainment•Pittsburgh, PA

5d•Onsite

About The Position

Citizens Live at The Wylie is seeking an Operations Supervisor to support the Operations Manager and other venue leaders with the day-to-day oversight and maintenance of the facility. The position works across departments to support positive guest and staff experiences and ensure venue needs are met during and outside of show days. The Operations Supervisor also oversees the Operations department. Residents of the Greater Hill District and surrounding neighborhoods are encouraged to apply; a hiring event for residents is planned closer to the venue’s grand opening, with details to be announced.

Requirements

Working knowledge of event operations.
Ability to work varied, flexible hours, including nights and weekends.
Guest- and staff-relations skills, including assessing and anticipating needs and turning potentially negative situations into positive ones.
Ability to prioritize duties and communicate effectively verbally and in writing.
Ability to multitask, with excellent organizational and time-management skills.
Ability to communicate well with team members and managers and foster unity and camaraderie.
High school diploma required.

Nice To Haves

Experience in a live music environment.
College diploma in a related field.
Responsible Alcohol Awareness Training Certification or equivalent.

Responsibilities

Work with the Operations Manager, General Manager, and department heads on day-of-show duties for concerts and special events.
Perform opening, running, and closing duties as assigned and in accordance with Live Nation policy.
Oversee operations crew members setting up and tearing down tables, chairs, and other venue equipment.
Coordinate with security, guest services, and other teams to maintain service standards and address guest and staff concerns.
Assist the Cleaning Manager in maintaining cleanliness before, during, and after shows; report or address full trash cans and spills, and oversee post-show cleanup assistance from other departments.
Help oversee facility maintenance and repairs and address issues as they arise.
Coordinate with department heads and the Operations Manager to arrange repair or replacement of damaged equipment.
Inform guests about venue amenities and upgrades and make recommendations when appropriate.
Stay current on Standard Operating Procedures and communicate them effectively to team members.
Help prepare for show days, including charging radios, organizing uniforms, and tracking equipment.
Help oversee staff check-in, documenting equipment used and arrival and departure times, including for third-party vendors.
Relay management information directly to staff.
Ensure responsible alcohol service in accordance with training and Live Nation alcohol policies.
Lead pre-shift meetings alongside the Operations Manager.
Communicate guest or team-member issues to the Operations Manager and/or General Manager.
Work with department heads to resolve guest issues and consult or involve the Operations Manager if matters escalate.
Assist with ejection logs and completion of incident reports.
Perform other duties as assigned.