Operations Supervisor Night

Lowe's Companies, Inc.•North Vernon, IN

1d•Onsite

About The Position

The Operations Supervisor is primarily responsible for supervising a high-performing team that safely, efficiently, and effectively handles products as they move through the facility. The role promotes a safe working environment and a culture of safety, monitors production volume and inventory flow, and assigns or reassigns associates to receiving and put-away, picking, shipping, and supporting tasks. The supervisor responds to changing workflow conditions and contributes to facility key performance indicators. The position communicates business objectives and daily workload plans, addresses safety and operational concerns, and supports associates with workplace and associate-relations issues. It monitors performance and staffing, ensures associates receive training and coaching, and helps the team meet safety, performance, and budget targets. Flexibility to work other shifts in the future based on business needs is required.

Requirements

Bachelor’s degree in Supply Chain Management, Transportation, Industrial Engineering, Business, or a related field, or equivalent years of experience in lieu of the education requirement, if applicable.

Nice To Haves

Experience building a culture of safety among subordinates and peers.
Leadership experience with direct-report responsibility.
Experience mentoring and coaching others.
Experience monitoring others’ work to ensure quality.
Experience working with and communicating to leadership at all levels of the organization.
Previous leadership roles in other Lowe’s supply chain facilities or in Corporate-led initiatives.
Experience with software applications such as Microsoft Office and/or a Warehouse Management System.

Responsibilities

Promote safe work practices through regular safety observations and discussions, and identify and resolve safety issues.
Assist associates with HR-related questions and concerns, including attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations.
Set clear expectations, provide timely constructive feedback, and monitor associate performance and task accuracy.
Determine daily department workload and monitor inventory movements and flow throughout the facility.
Monitor shift staffing and adjust assigned work based on available resources and skill sets.
Conduct shift briefings covering safety topics, upcoming events, and daily demand.
Expedite receiving, picking, and shipping of priority products.
Complete incident reports for product damage, near misses, injuries, and equipment incidents, and complete accident reports for associate injuries.
Direct resolution of equipment issues, such as replacing failed equipment or contacting Maintenance.
Identify and help implement process improvements and new processes launched by corporate.
Prepare shift turnover documentation.
Mentor associates, build relationships, record planned encounters when needed, and complete annual reviews.
Hold associates accountable for expected behaviors and performance levels while fostering engagement and inclusion.
Identify and act on operational needs, safety issues, and bottlenecks.
Participate in hiring, interview candidates, assist HR with hiring, and initiate job requisitions to maintain target staffing levels.
Provide associates with resources, support, training, coaching, and meaningful development opportunities; prepare interested associates for promotion.
Communicate business objectives and current issues effectively to associates and help them navigate organizational change.
Help associates meet or exceed safety, performance, and budget targets, and record daily performance metrics.
Approve off-standard hours for associates and ensure accurate accounting of team performance.
Discuss and resolve issues with and between associates.
Respond to incidents or injuries and ensure first aid response takes place as needed.