Operations Supervisor - Stockton Main
About The Position
F&M Bank’s Operations Supervisor supports the Branch Manager in achieving the branch’s sales, customer experience, operations, premises, and productivity goals. The role is directly responsible for the daily staffing, scheduling, training, and performance of bank teller duties. The Operations Supervisor inspires and engages the team to follow bank policies, procedures, and controls; models exemplary customer service and cross-selling; and helps maintain the Bank’s positive reputation in the communities it serves. The role calls for operational excellence, high ethical standards, sound risk-based judgment, and the ability to motivate staff, develop business opportunities, and adapt to changing business needs.
Requirements
- Minimum of a high school diploma or equivalent.
- Three to five years of financial services experience, including branch operations in a supervisory role.
- Knowledge of banking institution concepts, federal and state regulations, and policies and procedures.
- At least 12 months of experience in new accounts, including business accounts, and loan origination.
- Ability to use banking core systems and related PC applications, including Windows, Outlook, and SilverLake.
- Successful completion of a credit history check is a condition of employment.
- Ability to make effective risk-based decisions, solve problems, negotiate effectively, make sound independent decisions, and take initiative.
- Strong communication skills and ability to work collaboratively with peers and supervisors.
- Ability to motivate and manage team performance, provide coaching and feedback, and adapt to business needs.
Nice To Haves
- Associate degree or higher, including college-level courses in finance or accounting.
Responsibilities
- Support the Branch Manager in achieving branch sales, customer experience, operations, premises, and productivity goals.
- Manage daily staffing, scheduling, training, and performance of bank teller duties.
- Inspire and motivate employees to adhere to Bank policies, procedures, and controls.
- Model exemplary customer service and cross-selling of Bank products and services.
- Help maintain a positive reputation or image for the Bank in the communities it serves.
- Hold self and others accountable for accomplishing goals and objectives, and manage team performance by leveraging employees’ strengths and skills.
- Support established methods for monitoring and evaluating customer concerns, issues, and satisfaction.
- Coach staff to expectations and provide feedback to support their development and growth.
- Support and develop business opportunities for the Bank.
- Work collaboratively with peers and supervisors, alternate between tasks and projects as business needs require, and cross-train staff to promote operational versatility.
- Adhere to high ethical standards and demonstrate operational excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
