Operations Supervisor - Stockton Main

Farmers & Merchants Bank of Central California•Stockton, CA

About The Position

F&M Bank’s Operations Supervisor supports the Branch Manager in achieving the branch’s sales, customer experience, operations, premises, and productivity goals. The position is directly responsible for the daily staffing, scheduling, training, and performance of bank teller duties. The supervisor inspires and motivates the team, promotes adherence to Bank policies, procedures, and controls, models exemplary customer service and cross-selling, and helps maintain the Bank’s positive reputation in the communities it serves. The role calls for sound risk-based judgment, initiative, problem-solving, negotiation, and independent decision-making. The supervisor holds themselves and others accountable, manages and motivates team performance, supports the monitoring and evaluation of customer concerns and satisfaction, and coaches staff with clear expectations and feedback. They also support business development, communicate and collaborate effectively with peers and supervisors, adapt to changing business needs, cross-train staff, and uphold operational excellence and high ethical standards.

Requirements

Successful completion of a credit history check is a condition of employment.
Minimum of a high school diploma or equivalent.
3–5 years of financial services experience, including branch operations in a supervisory role.
Knowledge of banking institution concepts, federal and state regulations, and policies and procedures.
At least 12 months of experience in new accounts, including business accounts, and loan origination.
Ability to use banking core systems and related PC applications, including Windows, Outlook, and SilverLake.
Ability to make effective risk-based decisions, solve problems, negotiate, exercise sound independent judgment, and take initiative.
Strong communication skills and ability to work collaboratively with peers and supervisors.

Nice To Haves

Associate degree or higher, including college-level courses in finance or accounting.

Responsibilities

Support the Branch Manager in achieving branch sales, customer experience, operations, premises, and productivity goals.
Manage daily staffing, scheduling, training, and performance of bank teller duties.
Inspire, engage, and motivate employees to adhere to Bank policies, procedures, and controls.
Model exemplary customer service and cross-selling of Bank products and services.
Help maintain a positive reputation for the Bank in the communities it serves.
Make effective risk-based decisions, solve problems, negotiate effectively, exercise sound independent judgment, and take initiative.
Hold self and others accountable for goals and objectives while managing and motivating team performance.
Support established methods for monitoring and evaluating customer concerns, issues, and satisfaction.
Coach staff to expectations and provide feedback to support their development and growth.
Support and develop business opportunities for the Bank.
Collaborate and communicate with peers and supervisors.
Adapt between tasks and projects as business needs change, and cross-train staff to promote operational versatility.
Adhere to high ethical standards and promote operational excellence.