Operations Supervisor, Health-Related Social Needs (HRSN)

Mass General Brigham•Somerville, MA

5d•Hybrid

About The Position

Mass General Brigham’s Health-Related Social Needs (HRSN) Program helps patients in its MassHealth Accountable Care Organization (ACO) access housing and nutrition support by connecting them with trusted community-based organizations. Reporting to the Senior Operations Manager, the Operations Supervisor leads day-to-day program operations, supervises a team of three staff, manages partnerships with more than 10 community organizations, improves workflows, and oversees MassHealth ACO-related reporting to support program effectiveness and compliance. The role calls for a people-centered leader who supports and develops staff, builds strong partnerships, solves operational problems collaboratively, and continually improves how the program serves staff and patients. The supervisor also monitors performance, supports budget management, and ensures accurate, timely reporting and compliance with applicable operational requirements.

Requirements

Bachelor’s degree in a related field.
5–7 years of operations experience.
Clear, relationship-centered communication and ability to collaborate with stakeholders at various levels.
Comfort working with data, including building and reading reports, identifying issues, and turning analysis into action.
People-centered leadership skills, including setting clear expectations, providing direct and constructive feedback, and supporting team growth.
Ability to manage multiple priorities and adjust thoughtfully when requirements change.
Technical proficiency in Epic and Microsoft 365, especially Excel.
Experience with project management tools.

Nice To Haves

3–5 years of supervisory or management experience.
Familiarity with nutrition and housing resource networks in Boston and across Massachusetts.

Responsibilities

Supervise, coach, and develop a team of three staff; set clear priorities and foster an environment where staff can succeed.
Manage program workflows end to end, identify bottlenecks, and implement practical improvements so patients can efficiently connect with nutrition and housing resources.
Track key performance indicators and use them to assess program performance and determine areas for improvement.
Partner with the Senior Operations Manager to monitor program spending and utilization trends, forecast against budget, and keep leadership informed.
Serve as the team’s expert on MassHealth ACO operational requirements for HRSN and ensure program workflows remain compliant.
Ensure required reporting is accurate and submitted on time.
Build and maintain working relationships with more than 10 community-based nutrition and housing organizations.
Serve as a primary operational contact for MassHealth, Mass General Brigham Health Plan, and vendor partners.