HRSN Operations Coordinator

Marion-Polk Food Share, Inc. • Salem, OR

9d • $19 - $21 • Onsite

About The Position

The HRSN Operations Coordinator supports and coordinates distribution of food resources to Oregon Health Plan (OHP) members who qualify for the HRSN Nutrition Program. Working collaboratively with the Community Health Programs Coordinator, the role coordinates ordering, preparation, packing, distribution, and delivery of Fruit and Vegetable and Pantry Stocking food boxes. The coordinator organizes and supports volunteers, communicates with clients, tracks inventory and delivery information, and helps ensure services meet program, food-safety, confidentiality, and civil-rights requirements.

This is a limited-duration, part-time position scheduled for 16–20 hours per week, primarily Wednesdays and Thursdays, with Tuesdays as needed and flexible. The planned end date is June 30, 2027; extension or conversion to a regular position may be possible depending on funding. The position is onsite and is not eligible for remote work. Work may occur at a workstation, in a warehouse, at partner food pantries, and at food distribution locations. The role may involve outdoor work in all weather, frequent driving, home deliveries, and work during local public health, weather, or other environmental emergencies. A 5% bilingual differential is available to candidates who meet the Food Share standard on an oral proficiency exam.

Requirements

• Knowledge of food safety and safe food-handling procedures, or willingness to learn.
• Ability to work as part of a team with volunteers, staff, and community partners.
• Ability to work under pressure with frequent interruptions and shifting priorities and to exercise sound judgment daily.
• Ability to operate a pallet jack or willingness to learn.
• Ability to drive a large refrigerated box truck or willingness to learn.
• Ability to repeatedly lift more than 50 pounds and work while seated or standing for prolonged periods.
• Ability to push and pull loads of 1,500 pounds or more on carts and pallet jacks.
• Pass a pre-employment drug screen, excluding THC, and a full background check, including eligibility to work with vulnerable populations.
• Pass a driving-record check and be insurable under Marion-Polk Food Share’s vehicle insurance policy.
• Basic proficiency in Microsoft Office Suite.
• Current driver’s license, ability to maintain insurability under MPFS auto insurance, and willingness to drive to multiple sites daily, sometimes using a personal vehicle.
• Willingness to learn and comfort driving a variety of vehicles, including cargo vans and refrigerated box trucks.
• Have or be willing to obtain a Food Handler’s Card or ServSafe Certification.

Nice To Haves

• At least two years of relevant work experience, which could include nonprofit work, social services, volunteer management, customer service, food service, warehouse work, or other related experience.
• Experience working effectively with diverse groups, including people experiencing poverty or crisis, culturally diverse communities, and non-English speakers.
• Spanish-language skills.
• Experience in food service, food retail, or warehouse work.
• Commitment to engagement in diversity, equity, and inclusion work.
• Care and concern about food insecurity in the community and a desire to make a difference.

Responsibilities

• Work collaboratively with the Community Health Programs Coordinator to coordinate Fruit and Vegetable and Pantry Stocking HRSN Nutrition Benefits.
• Ensure food boxes are accurately packed and delivered weekly based on eligible client numbers and nutritional requirements provided by the Community Health Programs Coordinator.
• Coordinate volunteer distributions of Fruit and Vegetable Boxes and Pantry Stocking Food Boxes to as many as 200 clients weekly.
• Organize, train, and support volunteer delivery drivers, and conduct home deliveries when needed due to volunteer shortages.
• Collaborate with the Community Health Programs Coordinator and Volunteer Manager on volunteer recruitment.
• Produce weekly volunteer route sheets, ensure their accuracy, and explain route changes to volunteers.
• Accurately track volunteer, client, and delivery information in Excel spreadsheets.
• Track and manage HRSN food inventory, use FIFO practices, follow food-safety requirements, and regularly report inventory levels to the Community Health Programs Coordinator.
• Pull inventory and prepare box-packing spaces according to weekly packing lists.
• Stage, label, and prepare boxes for weekly volunteer distributions.
• Respond to client phone calls, emails, and texts; answer basic questions from existing clients; and make reminder and other customer-service calls as needed.
• Provide excellent and equitable customer service and create an environment of respect and dignity for clients.
• Assist with food-box distribution at remote pickup locations, including locations in Woodburn and Silverton.
• Transport food to sites in a refrigerated box truck or van and deliver food to home-delivery clients as needed.
• Understand and follow applicable Oregon Administrative Rules and HRSN/PacificSource policies and procedures.
• Ensure adherence to applicable food-safety, confidentiality, and civil-rights policies and guidelines.
• Ensure volunteers meet training standards for food safety, civil rights, and customer service.
• Assist with food distribution during natural disasters or emergencies.
• Perform other duties as assigned.

Benefits

• Competitive pay.
• 12 paid holidays each year.
• Earned vacation and sick leave.
• Employee Assistance Program.
• 401K retirement contributions.
• 5% bilingual differential for candidates who meet the Food Share standard on an oral proficiency exam.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed