Operations Supervisor

. Crane Worldwide Logistics . • Hayward, CA

1d • $70,304 - $80,000 • Onsite

About The Position

The Operations Supervisor manages daily domestic transportation activities, including ground transportation (FTL, LTL, and expedited), domestic airfreight, cross-border shipments involving the United States, Canada, and Mexico, and inland transportation supporting international freight movements. The role ensures shipments meet customer requirements and company procedures, monitors service and shipment performance, and implements corrective actions to improve operational efficiency and customer experience.

The supervisor coordinates with warehouse, brokerage, air, ocean, and transportation teams; serves as the primary operational contact for assigned domestic accounts; and supports customer reviews, implementations, SOP development, and onboarding. The role also supervises and develops domestic operations personnel, manages carrier relationships and service issues, monitors shipment profitability and operating costs, and supports accurate billing and revenue recognition.

The position tracks and reports operational KPIs, ensures compliance with company SOPs, transportation regulations, and customer requirements, maintains records, and supports audits and continuous improvement. It also assists the Operations Manager with planning and budgeting. The position requires regular on-site presence at the assigned work location. The salary range is USD 70,304–80,000 annually.

Requirements

• High school diploma or GED.
• At least four years of industry experience.
• At least two years of supervisory experience.
• Strong leadership and team-development skills.
• Knowledge of domestic transportation markets and carrier networks.
• Understanding of airfreight, LTL, FTL, expedited, and intermodal services.
• Strong analytical and problem-solving skills.
• Customer-focused mindset.
• Excellent communication and organizational skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in TMS, Microsoft Office Suite, and transportation management systems.
• Regular on-site presence and punctual attendance at the assigned work location.
• Final candidate must successfully pass an E-Verify check.
• Pre-employment substance-abuse testing is required.

Responsibilities

• Manage daily domestic ground transportation activities, including FTL, LTL, and expedited shipments; domestic airfreight; cross-border shipments involving the United States, Canada, and Mexico; and inland transportation supporting international freight movements.
• Ensure shipments are executed according to customer requirements and company procedures.
• Monitor shipment performance, service failures, delays, and exceptions, and implement corrective action plans.
• Coordinate shipment execution with warehouse, brokerage, air, ocean, and transportation teams.
• Serve as the primary operational contact for assigned domestic accounts and maintain relationships with customers and internal stakeholders.
• Conduct service reviews, analyze performance metrics, and identify process-improvement and customer-growth opportunities.
• Support customer implementations, SOP development, and operational onboarding.
• Supervise and develop domestic operations personnel; establish performance expectations and accountability; coach and train employees; and support cross-training, succession planning, and career development.
• Build relationships with approved transportation providers and monitor carrier performance, capacity, and service levels.
• Resolve service disruptions and escalation issues and support procurement and carrier-sourcing initiatives as needed.
• Monitor shipment profitability and operational costs; review carrier invoices and approve transportation costs when required; and ensure accurate billing and proper revenue recognition.
• Track and report key performance indicators, including on-time pickup and delivery and PODs.
• Ensure compliance with company SOPs, transportation regulations, and customer requirements; support audits, corrective actions, and continuous-improvement initiatives; and maintain documentation and records.
• Assist the Operations Manager with planning and the budget process.
• Perform other duties as assigned.

Benefits

• Quarterly Incentive Plan.
• 136 hours of paid time off per year (17 days), usable for sick time or personal use.
• Medical, dental, and vision benefits.
• Tuition reimbursement for education related to the job.
• Employee referral bonuses.
• Employee recognition and rewards program.
• Paid volunteer time.
• Employee discounts.
• Wellness incentives of up to $100 per year for completing challenges, plus a discount on contribution rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED