Operations Supervisor

RXO•Naperville, IL

13d

About The Position

RXO is a provider of transportation solutions that uses technology and a large network to help shippers and carriers transport goods across North America. The Operations Supervisor oversees daily operations and supplier performance, ensuring transportation, communication, and customer service issues and requests are resolved to meet or exceed customer expectations. The role manages Load Planners and dockworkers, supports cost-effective freight and route planning, and promotes continuous improvement and safe workplace practices. Compensation is $65,000–$75,000, with possible bonus or commission pay; actual compensation may vary based on experience and skill set.

Requirements

At least 5 years of experience in transportation or logistics.

Nice To Haves

Bachelor’s degree in a related field.
Experience with a Transportation Management System (TMS), preferably Oracle Transportation Management.
Experience with process improvement initiatives.
Strong leadership and collaboration skills, including the ability to supervise, coach, and influence employees.
Willingness to work cross-functionally on multiple accounts.
Excellent verbal and written communication skills, including presenting clean, organized, and thorough information and data appropriate for the intended audience.

Responsibilities

Review available freight for linehauls and routes to maintain the lowest-cost options within a private fleet.
Oversee Load Planners responsible for building routes, updating tracking information, and dispatching fleet drivers, as well as dockworkers who load, unload, and stage freight.
Investigate and resolve internal issues affecting job performance, employee morale, and customer satisfaction, as well as issues submitted by customers, suppliers, or clients.
Review procedures and work habits, implement steps to lower costs and improve performance, and introduce Lean concepts throughout the operation.
Schedule daily workload based on customer input, supplier dispute requests, PRRs, and warning letters.
Monitor and prioritize weekly customer and supplier disputes and escalation requests; compile supplier dispute data and chart supplier on-time shipping performance.
Track and document delivery performance, maintain organized shipping-document files, and analyze root causes of poor shipping performance.
Hire, train, appraise, and discipline employees, and resolve conflicts.
Maintain a safe work environment free from harassment, drugs, and workplace violence; promptly document and report issues, concerns, and incidents to management.

Benefits

Paid time off, including up to 8 holidays and up to 2 floating Diversity Days.
Salary employees can earn up to 15 days of PTO; hourly employees can earn up to 13 days.
Up to 40 hours of bereavement leave.
Up to 16 hours of volunteer time.
Jury duty leave.
At least 2 weeks of family bonding leave.
Up to 40 hours of prenatal care leave.
401(k) retirement plan with up to 5% company match.
Health, prescription, dental, and vision insurance.
Basic and supplemental life insurance.
Short- and long-term disability insurance.
Accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, and hospital indemnity coverage.
Employee Assistance Program (EAP).
Tuition reimbursement.
Adoption assistance.
Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account, and Health Reimbursement Arrangement.