Operations Supervisor

Sixt Rent - a - Car•Indianapolis, IN

28d•$60,000 - $75,000•Onsite

About The Position

SIXT Rent a Car, part of the Tom Wood Group, is looking for an experienced and motivated Operations Supervisor to join our customer-focused team in the Indianapolis area. In this role, you will lead and develop team members while ensuring an exceptional customer experience and smooth day-to-day operations. The Operations Supervisor will play an important role in driving sales and profitability through coaching, training, team development, and effective operational management.

Requirements

3–5 years of sales experience required.
Previous supervisory or leadership experience strongly preferred.
Strong customer service, communication, and interpersonal skills.
Ability to coach, motivate, and develop team members.
Strong organizational skills with the ability to manage multiple priorities.
Experience creating and managing employee schedules.
Ability to effectively communicate and enforce company policies and procedures.
Ability to work effectively in a fast-paced environment and manage stressful or unusual situations.
Strong problem-solving and decision-making skills.
Must be at least 21 years old.
Valid driver’s license with a clean driving record required.
Must be authorized to work in the United States without current or future employment sponsorship.
Must be willing to wear company-provided uniforms.

Nice To Haves

3–5 years of car rental experience preferred.
Ability to communicate in additional languages is a plus.

Responsibilities

Lead the team to ensure daily responsibilities and assigned tasks are completed according to company standards.
Train, coach, and develop new and existing team members to help them succeed.
Motivate employees through goal setting, coaching, feedback, and follow-up.
Build a strong team environment focused on accountability, communication, and performance.
Meet and exceed departmental objectives, including conversion and lead-generation goals.
Create a culture of ownership and accountability while addressing employee concerns as needed.
Communicate company values, goals, and expectations clearly to team members.
Create and maintain employee schedules based on operational needs.
Ensure employees follow assigned schedules and maintain appropriate staffing levels.
Identify opportunities to increase sales, improve performance, and drive profitability.
Support cross-functional communication to improve overall operations and working conditions.
Maintain compliance with company policies and procedures.
Provide excellent customer service and assist with customer needs as necessary.
Perform additional duties as assigned.