New Bedford Harbor Hotel - Operations Supervisor - Downtown New Bedford

Lafrance Hospitality•New Bedford, MA

About The Position

New Bedford Harbor Hotel, part of the Lafrance Hospitality family, is seeking an Operations Supervisor to oversee day-to-day hotel operations, provide an exceptional guest experience, and maximize profitability. The role provides leadership, coaching, and operational support across the Front Desk, Housekeeping, and 222 Union Food & Beverage departments. The supervisor must be available and flexible to work across departments as operational needs require. Pay is $20–$23 per hour. This is a full-time position that includes weekends and holidays.

Requirements

Availability and flexibility to work across all hotel departments as operational needs require.
Solid knowledge of the hotel and hospitality industry, gained through relevant experience and/or training.
Excellent verbal and written communication skills, with the ability to communicate effectively with guests, employees, vendors, and management.
Strong problem-solving and decision-making skills.
Commitment to exceptional guest service and operational excellence.

Responsibilities

Assume responsibility for departments as assigned by the General Manager.
Monitor and analyze guest satisfaction scores with staff and management, identify opportunities for improvement, and develop strategies to enhance the guest experience.
Respond to guest reviews promptly and professionally.
Respond promptly and effectively to guest and employee needs, concerns, and requests.
Assist with food and beverage operations as needed in the 222 Cafe.
Support onboarding and training of new team members.
Help where needed to maintain smooth hotel operations.