Operations Supervisor - Fillmore Miami Beach

Live Nation Entertainment•Miami Beach, FL

About The Position

The Operations Supervisor oversees in-venue operations staff, supports the Operations Manager with day-of-show duties and other necessary tasks, and upholds Live Nation policies. The role responds to escalated guest and staff concerns, helps maintain service and security standards, and coordinates staff communication and shift activities. The position also requires working scheduled special events.

Requirements

Responsible Alcohol Awareness Training Certification or equivalent.
Working knowledge of high-volume nightclub operations, responsible alcohol service, and guest relations.
Guest-relations and staff-relations skills, including assessing and anticipating guests’ special needs.
Ability to prioritize duties and communicate effectively.
Ability to handle multiple tasks or issues effectively while maintaining an upbeat attitude.
Ability to read guests and anticipate their needs.
Ability to turn potentially negative situations into positive ones.
Ability to communicate well with team members and managers and foster unity and camaraderie.
State Security Licensing or equivalent certificate.
High school diploma.

Nice To Haves

Experience in a live music environment.
College diploma in a related field.

Responsibilities

Work directly with the Operations Manager to perform day-of-show duties.
Respond to elevated staff and guest inquiries or concerns involving shows, artist meet-and-greet packages, amenities, the VIP program, and seat upgrades.
Address and correct guest concerns and complaints involving security and customer service situations.
Follow up with Security and Guest Services teams to ensure service standards are met.
Perform opening, running, and closing duties according to Live Nation policy.
Inform guests about venue amenities and make recommendations.
Circulate through the work area to maintain line of sight and atmosphere control, and report issues encountered.
Suggestively sell venue products and services when applicable.
Keep current on Standard Operating Procedures and communicate them effectively to team members.
Create the pre-shift sheet and relay management information directly to staff.
Turn in lost-and-found articles to the Box Office.
Ensure responsible alcohol service in accordance with training and Live Nation alcohol policies.
Ensure staff maintain proper line of sight at guest contact points and maintain security of Back of House areas.
Lead pre-shift meetings before the start of each shift.
Communicate guest or team-member issues to the M.O.D.
Work with the M.O.D. to resolve guest issues and involve management if situations escalate.
Complete incident reports and collect witness statements.
Assist the M.O.D. with ejection logs and incident reports.
Work scheduled special events throughout the venue.