Operations Supervisor - Fillmore Miami Beach

Live Nation Entertainment•Miami Beach, FL

20h

About The Position

The Operations Supervisor oversees the in-venue operations staff, supports the Operations Manager with necessary tasks, and upholds Live Nation policies. The role works directly with the Operations Manager on show-day duties and helps ensure guests receive effective service throughout events at Fillmore Miami Beach.

Requirements

Responsible Alcohol Awareness Training Certification or equivalent.
Working knowledge of high-volume nightclub operations, responsible alcohol service, and guest relations.
Guest-relations and staff-relations skills, including assessing and anticipating guests' special needs.
Ability to prioritize duties and communicate effectively.
Ability to handle multiple tasks and issues effectively while maintaining an upbeat attitude.
Ability to read guests and anticipate their needs.
Ability to turn potentially negative situations into positive ones.
Ability to communicate well with team members and managers and foster unity and camaraderie.
State security licensing or equivalent certificate.
High school diploma.
Ability to stand for extended periods and work on one's feet.
Ability to lift or move up to 40 lbs using proper lifting techniques.

Nice To Haves

Experience in a live music environment.
College diploma in a related field.

Responsibilities

Work directly with the Operations Manager to perform show-day duties.
Respond to elevated staff and guest inquiries or concerns about shows, artist meet-and-greet packages, amenities, VIP programs, and seat upgrades.
Address guest concerns and complaints involving security and customer service, following up with Security and Guest Services to ensure service standards are met.
Perform opening, running, and closing duties according to Live Nation policy.
Inform guests about venue amenities and make recommendations.
Circulate through the work area to maintain line of sight and atmosphere control, and report encountered issues.
Suggestively sell venue products and services when applicable.
Stay current on Standard Operating Procedures and communicate them effectively to team members.
Create pre-shift sheets and relay management information to staff.
Turn in lost-and-found articles to the Box Office.
Ensure responsible alcohol service in accordance with training and Live Nation alcohol policies.
Ensure staff maintain proper line of sight at guest contact points and maintain the security of Back of House areas.
Lead pre-shift meetings before each shift.
Communicate guest or team-member issues to the M.O.D. and work with the M.O.D. to resolve guest issues, involving management when situations escalate.
Complete incident reports and collect witness statements.
Assist the M.O.D. with ejection logs and incident reports.
Work scheduled special events throughout the venue.