Operations Supervisor

WIN Waste Innovations•Somers, NY

About The Position

WIN Waste Innovations is seeking an Operations Supervisor to oversee collection activities across multiple lines of business within Hauling, including commercial, residential, roll-off (industrial), and/or container delivery and pickup. The supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives and drive operational excellence. The role ensures compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards, and leads accident prevention efforts. The Operations Supervisor supports safe, reliable, and efficient service delivery; manages route productivity and operating costs; resolves customer and operational issues; and develops employees and a collaborative team environment. The role also works with maintenance to support fleet quality and equipment readiness.

Requirements

Ability to direct and supervise staff.
Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
Ability to collaborate and build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Demonstrates and promotes safety and ethical behavior.
1–3+ years of lead or supervisory experience.

Responsibilities

Provide leadership and communicate safety goals and objectives.
Identify and work to remove unsafe conditions or situations from drivers’ routes.
Partner with the maintenance department to keep equipment in working order and compliant with safety standards.
Oversee safety and accident prevention programs, maintain a safe and productive work environment, and implement an effective loss control and safety program.
Engage employees in safety efforts through personal commitment to safe operations and outreach to operational employees.
Understand missed-pickup goals and meet or exceed expectations related to them.
Resolve unusual service requests, equipment breakdowns, and schedule changes through timely communication with stakeholders.
Interact with customers to resolve issues and improve the customer experience.
Represent the Company positively to promote customer satisfaction and loyalty.
Establish productivity goals, ensure operating standards are followed, and manage labor hours and disposal expenses in line with agreed plans.
Lead drivers in exceeding productivity goals and route expectations.
Create, modify, and improve routes to maximize density and efficiency.
Reduce route hours where possible through techniques such as service conversions and container upsizing.
Execute operational plans to help meet or exceed the division’s budgeted goals.
Support service delivery and work with maintenance on fleet quality and maintenance responsibilities.
Create a collaborative, communicative team environment and promote employee engagement.
Develop team talent, understand employees’ career goals, and coach them for advancement.
Maintain a positive work environment through constructive communication and interactions with customers, clients, vendors, coworkers, and management.