Operations Supervisor - Hollywood Palladium

Live Nation Entertainment•Los Angeles, CA

12d•$20 - $25•Onsite

About The Position

Live Nation Entertainment is the world’s leading live entertainment company. The Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. We foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support, it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

Requirements

Responsible Alcohol Awareness Training Certification or Equivalent
Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations.
Skills in guest relations/staff relations- Assessing and anticipating special needs of guests.
Prioritization of duties and effective communication skills.
Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
Must have great conflict resolution skills.
Read guests in order to anticipate their needs.
Turn potentially negative situations into positive ones.
Communicate well with team members and managers and foster an atmosphere of unity and camaraderie .
High School Diploma required

Nice To Haves

Experience in a live music environment for a minimum of 2 years.
College diploma in related field.

Responsibilities

Works directly with the Ops Manager and Security Manager to perform day of show duties
Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities.
Work through and correct guest concerns and complaints regarding security and customer service-related situations
Follow up with Security and Guest Services teams to ensure that service standards are met.
Perform opening/running/closing duties according to Live Nation policy.
Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
Suggestive selling of all venue products and services when applicable.
Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members.
Create pre-shift sheet and relay information from management directly to staff.
Turn in all lost and found articles to Guest Services.
Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies.
Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas.
Leads all pre-shift meetings prior to start of shift.
Communicate to M.O.D. any issues that guests or team members may have.
Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates.
Responsible for completing incident reports and collecting witness statements.
Assist MOD with all ejection logs and incident reports.
Required to work Special Events that are scheduled throughout the venue.