OPERATIONS SUPERVISOR- EUGENE

Garten Services•Eugene, OR

4d•$45,000 - $52,000•Onsite

About The Position

The Operations Supervisor provides day-to-day supervision of assigned custodial operations, including direct supervision and ongoing training of custodial site supervisors. The role coordinates staffing and coverage to meet contractual requirements, complete assigned work, maintain service quality, and ensure employee safety. The supervisor works independently with minimal supervision within established procedures and company policies, and provides input on budgets, site quality, overtime reduction, compliance, and long-range planning. The position represents management to assigned custodial personnel and provides work direction, supports attendance and leave decisions, recommends personnel changes, delivers training, and addresses performance deficiencies. It also maintains relationships with customers and site representatives to exchange information, resolve problems, and negotiate as needed. The role is based in Eugene, Oregon, and requires a flexible schedule that may include late-night work and meetings outside regular shift hours. Work may involve exposure to temperature fluctuations, fumes, noise, odors, dust, dirt, chemicals, biohazards, and outdoor weather, as well as equipment operation and contact with agitated individuals.

Requirements

High school graduate or equivalent.
At least 2 years of experience in general custodial services.
At least 2 years of supervisory experience.
Strong supervisory and communication skills.
Ability to work efficiently and make timely decisions while maintaining high-quality standards.
Ability to make decisions independently.
Ability to communicate effectively in English, verbally and in writing.
Ability to participate in and promote team development and team-oriented processes.
Ability to use computer hardware and software.
Valid driver’s license, acceptable driving record, and proof of current vehicle insurance; must meet Garten's driving eligibility requirements.
Must pass a criminal history check.
Excellent hand-eye coordination.
Ability to bend, twist, climb stairs, stoop, kneel, and reach overhead.
Ability to operate various types of custodial equipment.
Ability to push and pull up to 50 pounds and carry up to 50 pounds throughout a normal workday.

Responsibilities

Supervise and assist assigned crews to ensure work is completed in a timely manner.
Allocate personnel effectively to support efficient operations.
Ensure work meets each site's contractual requirements and quality standards.
Assist with personnel, site security, task-related, and other operational issues.
Provide backup coverage for custodians and Lead Service Workers when needed, which may include driving.
Conduct quality and site inspections in cooperation with the Quality Assurance Trainer.
Contact site representatives when problems arise.
Assist management in reducing operational costs.
Train assigned staff in appropriate supervisory techniques.
Help minimize overtime and the use of temporary labor.
Fill in for crew members as needed to ensure adequate coverage and completion of work.
Attend meetings and participate in assigned teams or committees.
Provide input on workflow and processes that support integrated employment opportunities for people with disabilities.
Monitor supply usage and maintain custodial closets in an orderly, clean condition, with chemicals labeled and equipment repaired.
Provide daily work direction and support attendance and leave approvals, personnel-change recommendations, training, and disciplinary action.
Promote good work habits and correct performance deficiencies constructively.
Perform other related tasks as assigned.