Operations Supervisor

Concord Hospitality Enterprises • Jacksonville, FL

1d

About The Position

The Operations Supervisor helps oversee front office, housekeeping, and food and beverage team members. The role coordinates team members to deliver excellent guest service while maintaining brand and company standards. It involves engaging with guests, leading associates, responding proactively to guest needs, and supporting the hotel's overall guest experience. The position may provide a path to advancement, including to Assistant General Manager roles.

Requirements

• Leadership experience in hotels, restaurants, or similar settings.
• Care and attention to detail to ensure quality.
• Good communication skills.
• Outgoing, friendly manner and ability to speak professionally with guests, managers, and colleagues.
• Ability to provide high-quality customer service.

Responsibilities

• Assist in overseeing front office, housekeeping, and food and beverage team members.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages according to established procedures.
• Maintain knowledge of hotel staff, room locations, rates, amenities, and selling strategies.
• Block rooms and handle special requests.
• Monitor room availability and assist the AGM and GM with yield management and restrictions.
• Handle guest safe deposits according to established procedures.
• Keep the lobby and desk area clean and presentable.
• Know emergency and security procedures and complete incident reports.
• Assist with housekeeping operations, including linen inventories, room inspections, board assignments, and supply management.
• Assist with food and beverage operations, including banquet setup in accordance with BEOs and restaurant duties such as expediting, hosting, and running food.
• Act as the first point of contact for resolving guest issues, including noise or housekeeping complaints and safety concerns.
• Facilitate communication between departments.
• Coordinate breaks for hourly associates.
• Work with professionalism and integrity.

Benefits

• Competitive wages.
• Medical, dental, and vision plans for eligible full-time associates.
• Life insurance for eligible full-time associates.
• Short- and long-term disability options for eligible full-time associates.
• 401(k) options for eligible full-time associates.
• Tuition assistance for eligible full-time associates.
• Discounted room rates at Concord-managed hotels for eligible full-time associates.
• Training and development opportunities.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed