URBN Operations Supervisor

URBN•Salisbury Township, PA

2d•Onsite

About The Position

The Operations Supervisor leads teams in a distribution center to achieve operational goals and deliver for customers. The role requires an understanding of omnichannel supply chain fulfillment, including e-commerce, retail, and wholesale order processing, along with strong problem-solving and multitasking skills in a production-focused environment. The position is located at 755 Brackbill Rd, Gap, Pennsylvania, and works Wednesday through Saturday, 6:00 a.m. to 4:30 p.m. The supervisor coordinates daily work, supports department and building performance goals, maintains compliance with company policies, and promotes safety, quality, productivity, and fiscal responsibility. The role also develops employees through training, cross-training, feedback, and succession planning, and collaborates with management and other teams to address operational issues. Physical requirements include standing and walking throughout a shift, climbing and other extended movements, handling freight and objects up to 50 pounds, and safely operating warehouse equipment as required. URBN offers benefits that may vary based on location and employment status, including medical, dental, and vision coverage, PTO, employee discounts, and retirement savings. The company states its commitment to equal employment opportunity and an inclusive, safe, fair, and respectful workplace.

Requirements

3 to 5 years of experience in fulfillment, distribution, or manufacturing.
Demonstrated ability to communicate with, support, and motivate teams to achieve operational goals.
Excellent verbal and written communication skills.
Analytical ability to track and report departmental production.
Proficiency in Microsoft Office, including Excel, Word, Teams, and PowerPoint.
Experience with Warehouse Management Systems and HRIS or data-reporting tools, such as Sterling, Manhattan, WCS, Kronos, or Qlik Reporting.
Effective change-management skills and the ability to serve as a strong role model.
Ability to understand and follow work instructions to meet productivity and quality standards.
Ability to stand and walk throughout a shift.
Ability to climb, balance, kneel, crouch, or crawl for extended periods.
Ability to reach, pull, push, and lift freight and other objects weighing up to 50 pounds.
Ability to safely operate warehouse equipment as required, such as pallet jacks, box cutters, and carts.

Responsibilities

Ensure adherence to company policies and procedures.
Conduct start-up meetings to communicate department expectations and maintain clear communication.
Coordinate daily work activities to improve efficiency and meet operational goals.
Provide tools, training, and support for safety, quality, cost, and people performance indicators and building goals.
Foster a positive work environment and promote ownership and accountability.
Control labor and supply costs within the distribution center.
Inspect work quality and accuracy, uphold standards, and drive continuous improvement.
Cross-train employees to expand skills and operational flexibility.
Identify and develop candidates for promotion and succession planning.
Collaborate with management and cross-functional teams to resolve operational issues.
Review individual performance and attendance and provide constructive feedback and counseling.
Address employee needs in collaboration with the Operations Manager.
Assist other departments as needed.
Promote and maintain a clean and safe work environment.
Perform other duties as assigned.