URBN Operations Supervisor

Urban Outfitters•Gap, PA

14h•Onsite

About The Position

The Operations Supervisor leads teams in a distribution center to achieve operational goals and deliver for customers. The role requires a robust understanding of omnichannel supply-chain fulfillment, including e-commerce, retail, and wholesale order processing, along with strong problem-solving and multitasking skills in a production-focused environment. The schedule is Wednesday through Saturday, 6:00 a.m. to 4:30 p.m.

Requirements

3 to 5 years of experience in fulfillment, distribution, or manufacturing.
Proven ability to communicate with, support, and motivate teams to achieve operational goals.
Excellent verbal and written communication skills.
Analytical ability to track and report departmental production.
Proficiency in Microsoft Office, including Excel, Word, Teams, and PowerPoint.
Experience with Warehouse Management Systems (WMS) and HRIS or data-reporting tools, such as Sterling, Manhattan, WCS, Kronos, or Qlik Reporting.
Effective change-management skills and ability to serve as a strong role model.
Ability to understand and follow work instructions to meet productivity and quality standards.
Ability to stand and walk throughout a shift.
Ability to climb, balance, kneel, crouch, or crawl for extended periods.
Ability to reach, pull, push, and lift freight and other objects of various shapes, sizes, and weights up to 50 pounds.
Ability to safely operate warehouse equipment required for the position.

Responsibilities

Ensure adherence to company policies and procedures and foster compliance and professionalism.
Conduct start-up meetings to communicate department expectations and maintain clear communication.
Coordinate daily work activities to improve efficiency and achieve operational goals.
Provide tools, training, and support for safety, quality, cost, and people performance indicators tied to department and building goals.
Cultivate a positive work environment and promote ownership and accountability.
Control labor and supply costs and maintain fiscal responsibility within the distribution center.
Inspect work quality and accuracy, uphold standards, and drive continuous improvement.
Cross-train employees to expand skills and operational flexibility.
Identify and develop candidates for promotion and succession planning.
Collaborate with management and cross-functional teams to address operational issues.
Review individual performance and attendance and provide feedback and counseling.
Address employee needs in collaboration with the Operations Manager.
Assist other departments as needed.
Promote and maintain a clean and safe work environment.
Perform other duties as assigned.