Operations Supervisor – Multiple Sites | Full-Time | 2nd Shift | Jackson, TN | Job # 2000 (Service Operations)

Service Master Facilities Maintenance•Memphis, TN

About The Position

ServiceMaster Facilities Maintenance is seeking a dependable Operations Supervisor to oversee daily janitorial and facility service operations across multiple assigned customer locations. The role directly supervises and supports frontline cleaning and service employees, coordinates staffing and service execution, maintains established quality standards, and addresses routine operational needs during assigned shifts. The supervisor travels between locations as necessary, communicates operational matters to management, and maintains professional relationships with customer representatives. The work is full-time on the second shift; schedules may vary according to customer needs and may include days, evenings, weekends, and holidays.

Requirements

Ability to lead, direct, and support frontline employees.
Strong organizational and time-management skills.
Effective communication and problem-solving skills.
Ability to coordinate operations and manage multiple priorities across multiple locations.
Dependable with strong attention to detail.
Ability to work independently and make routine operational decisions within assigned responsibilities.
Valid driver's license and ability to meet Company driving eligibility requirements when operation of a Company vehicle is required.
Ability to stand and walk throughout the work shift.
Ability to bend, reach, push, pull, and perform physical tasks associated with facility service operations as needed.
Ability to work in a variety of commercial and facility environments.
Ability to travel regularly between assigned customer locations during the workday.

Nice To Haves

1–3 years of previous supervisory or team leadership experience preferred.
Previous experience in janitorial, facilities maintenance, or another service-based environment preferred.

Responsibilities

Oversee daily service operations across multiple assigned customer locations.
Direct and support frontline employees in completing assigned work.
Coordinate daily staffing, work assignments, and shift coverage across assigned locations.
Monitor service quality and ensure established cleaning and facility service standards are met.
Provide on-the-job training, coaching, and performance feedback to employees.
Address routine employee and operational issues during assigned shifts.
Ensure employees follow company safety procedures, policies, and customer requirements.
Monitor staffing and service needs across assigned locations and coordinate additional support as needed.
Communicate operational updates, service issues, and employee concerns to management.
Maintain professional working relationships with customer representatives at assigned locations.
Travel between assigned customer locations as necessary to oversee operations and support employees.
Perform additional duties as assigned.