Operations Supervisor - Portland

Global Medical Response•Portland, OR

About The Position

The Operations Supervisor manages day-to-day operations for a division handling 47,000 annual responses. The role supports communication between field staff and management, interfaces with outside agencies, monitors system status, coordinates short-term scheduling needs, maintains equipment and supplies, and performs other operational support functions assigned by the Operations Manager. The supervisor communicates corporate and divisional goals and policies to staff, provides performance feedback, oversees operational and patient-care standards, and supports timely recordkeeping and reporting. The position also inspects ambulances and stations and investigates complaints concerning clinical care and customer service.

Requirements

Ability to prioritize multiple tasks.
Ability to work independently and as a team member.
Ability to exercise discretion and maintain confidentiality in sensitive areas.
Regular and predictable attendance.
Demonstrated organizational ability and personnel management skills.
Extensive EMS field experience.
Knowledge of AMR policies and procedures.
NREMT Paramedic certification and Oregon State Paramedic Certification, or eligibility for reciprocity.

Nice To Haves

Prior experience as an EMS Supervisor.

Responsibilities

Communicate corporate missions, vision, strategies, and goals to non-supervisory staff.
Provide performance feedback to subordinates through positive reinforcement and the disciplinary process.
Interface with allied health agencies and public service providers.
Attend emergency medical service meetings and functions.
Issue clarification memoranda about corporate and divisional policies and procedures.
Inspect ambulances and stations and ensure compliance with appearance and inventory standards.
Measure compliance with patient-care and system-status standards.
Manage processes that support timely recordkeeping and submission of information and documentation to optimize invoice generation.
Review daily response data and run necessary reports.
Investigate complaints about clinical care and customer service, including interviewing personnel, contacting the complainant, recommending resolutions, and ensuring reports are filed.
Facilitate internal communication between field staff and management, monitor system status, address short-term scheduling needs, and maintain equipment and supplies.
Perform other duties as assigned.