Operations Supervisor

David's Bridal • Chattanooga, TN

1d • $13 - $16

About The Position

As a member of the management team at David’s Bridal, the Operations Supervisor helps build and retain a high-performing team, create a consistent environment of excellent customer service, and exceed sales plans. This dynamic, attentive, and inspiring leader builds relationships with Dream Makers and guests, mentors and coaches team members, and fosters high performance and five-star customer service. The role supports store success through active floor management, sales and performance coaching, payroll and inventory oversight, and staffing activities.

This is a part-time role. The position requires standing, walking, and sitting for extended periods; reaching; climbing stairs; stooping, kneeling, crouching, or crawling; and communicating with guests. Occasional lifting of up to 25 pounds is required. The role also requires close and distance vision, peripheral vision and depth perception, and extended use of a computer and other electronic devices.

Requirements

• High school diploma or degree.
• Two to four years of prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized point-of-sale (POS) system.
• Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear guests.
• Ability to occasionally lift up to 25 pounds.
• Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and other electronic devices for extended periods.

Responsibilities

• Lead and model a customer-first culture across all roles.
• Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
• Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
• Monitor store payroll to help keep hours within the monthly budget, and accurately monitor and acknowledge timesheets for employees clocking in and out for scheduled shifts, breaks, and meals.
• Help lead the store to consistently achieve Total Monthly Income goals by executing foundational excellence and performance-based leadership across front of house and alterations.
• Monitor inventory management, special orders, receiving, layaway, out-of-stock marking, and repairs, and ensure merchandise meets first-quality standards.
• Communicate daily sales goals to team members and drive action through Chat Ins and Chat Outs.
• Observe individual team member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
• Help build a strong bench and talent pipeline, ensure the store is staffed, achieve staffing goals, and fill open positions within 30 days.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Discount for identity theft protection
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED