Operations Supervisor
About The Position
The Operations Supervisor is a member of the store management team who helps build and retain a high-performing team, create a consistent environment of world-class customer service, and exceed sales plans. This role provides hands-on leadership by mentoring, leading, and coaching team members, while supporting a motivated and engaged team of Dream Makers and delivering five-star customer experiences. The supervisor supports active floor management, sales and performance goals, payroll and timekeeping, inventory and merchandise processes, and store staffing. The role is described as part-time and offers a flexible schedule. Physical duties include standing, walking, and sitting for extended periods, handling objects, climbing stairs, and occasionally lifting up to 25 pounds.
Requirements
- High school diploma or degree.
- Two to four years of prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized POS system.
Responsibilities
- Lead and model a customer-first culture across all roles.
- Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
- Coach and train team members to improve selling skills, behaviors, and processes.
- Monitor store payroll against the monthly budget and review timesheets for scheduled shifts, breaks, and meals.
- Help lead the store toward Total Monthly Income goals by executing foundational excellence and performance-based leadership across front of house and alterations.
- Monitor inventory management, special orders, receiving, layaway, out-of-stock marking, repairs, and merchandise first-quality standards.
- Communicate daily sales goals and drive action through Chat Ins and Chat Outs.
- Observe individual performance and enforce improvement action plans through weekly performance discussions, using customer reviews and mystery shops.
- Help build a talent pipeline, keep the store staffed, achieve staffing goals, and fill open positions within 30 days.
- Perform other duties as assigned.
Benefits
- Rewarding environment and competitive pay.
- Team bonus.
- Dayforce Wallet early-pay access.
- Referral incentive program.
- Dream Maker discount after the first pay period.
- Vision care.
- Supplemental critical illness, hospital indemnity, and accidental injury insurance.
- 401(k) program.
- Identity theft protection discount.
- Home and auto insurance discounts.
- Mobile discounts.
- Legal benefits through MetLife Hyatt Legal Plans.
- Pet insurance.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
