Operations Supervisor
About The Position
The Operations Supervisor is a member of the store management team who helps build and retain a high-performing team, deliver consistent world-class customer service, and exceed sales plans. The role provides leadership, mentoring, and coaching to Dream Makers, while supporting a high-performance culture and a five-star customer experience. The supervisor supports store operations and performance across the front of house and alterations. Responsibilities include active floor management, coaching and training, payroll and timesheet monitoring, inventory and merchandise processes, sales goal communication, performance management, staffing, and talent development. Other duties may be assigned.
Requirements
- High school diploma or degree.
- Two to four years of prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized point-of-sale system.
Responsibilities
- Lead and model a customer-first culture across all roles.
- Manage the sales floor by assigning shifts, reviewing results, and providing feedback to support a five-star guest experience.
- Provide ongoing coaching and training to improve team members’ selling skills, behaviors, and processes.
- Monitor store payroll to help ensure hours stay within the monthly budget, and accurately monitor and acknowledge timesheets for scheduled shifts, breaks, and meals.
- Help lead the store in consistently achieving Total Monthly Income goals through foundational excellence and performance-based leadership across the front of house and alterations.
- Monitor inventory management, special orders, receiving, layaway, out-of-stock marking, repairs, and merchandise first-quality standards.
- Communicate daily sales goals to team members and drive action through Chat Ins and Chat Outs.
- Observe individual performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
- Help build a strong bench and talent pipeline, maintain staffing, achieve staffing goals, and fill open positions within 30 days.
- Perform other duties as assigned.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Dream Maker discount after the first pay period
- Vision care
- Supplemental insurance for critical illness, hospital indemnity, and accidental injury
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
High school or GED
