Operations Supervisor
About The Position
As a member of the management team at David’s Bridal, the Operations Supervisor helps build and retain a high-performing team, provide consistent world-class customer service, and exceed sales plans. This role provides hands-on leadership by mentoring, leading, and coaching team members, and supports a high-performance culture focused on productivity and five-star customer experiences. The Operations Supervisor supports active floor management, coaching and training, store payroll and timekeeping, monthly income goals, inventory and merchandise processes, daily sales goals, performance improvement, and staffing. The position requires extended periods of standing, walking, sitting, and computer and electronic-device use, along with occasional lifting of up to 25 pounds. The job is part-time. The posting describes the schedule as flexible and lists part-time benefits. Compensation varies based on factors including position, location, training, experience, and internal equity; no specific pay range is provided in the text.
Requirements
- High school diploma or degree.
- Two to four years of prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized point-of-sale system.
- Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear guests.
- Ability to occasionally lift up to 25 pounds.
- Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and other electronic devices for long periods.
Responsibilities
- Lead and model a customer-first culture across all roles.
- Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
- Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
- Monitor store payroll against the monthly budget and review and acknowledge timesheets for scheduled shifts, breaks, and meals.
- Help lead the store to achieve Total Monthly Income goals by executing foundational excellence and performance-based leadership across front of house and alterations.
- Monitor inventory management, special orders, receiving, layaway, out-of-stock items, repairs, and merchandise first-quality standards.
- Communicate daily sales goals to team members and drive action through Chat Ins and Chat Outs.
- Observe individual performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
- Help build a talent pipeline and ensure staffing goals are met, including filling open positions within 30 days.
- Perform other duties as assigned.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Dream Maker employee discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
