Operations Supervisor - Event Facilities Services

Dexterra•Halifax, NS

4d•Onsite

About The Position

Dexterra Group is seeking an experienced Operations Supervisor – Event Facilities Services to lead frontline cleaning teams supporting a busy convention centre and/or arena environment. This role is ideal for a hands-on leader who thrives in a fast-paced setting and takes pride in delivering exceptional service during high-profile events and large-scale public gatherings. As the Operations Supervisor, you will provide direct leadership and supervision to frontline cleaning teams across event preparation, live events, venue turnovers, and post-event recovery. You will play a key role in ensuring cleaning services are delivered safely, efficiently, and consistently while maintaining high standards across guest-facing and operational areas. You will work closely with the Event Services Coordinator, Site Director, and venue operations teams to ensure the facility remains clean, safe, and event-ready.

Requirements

High school diploma required
3–5 years of supervisory experience in facilities management, janitorial operations, commercial cleaning, hospitality, public assembly, or a related environment.
Experience leading teams in fast-paced, high-volume, guest-facing environments.
Knowledge of commercial cleaning practices, floor care, cleaning equipment, chemicals, waste management, and event support services.
Strong leadership and people-management skills with the ability to motivate and coach a diverse workforce.
Excellent communication, organization, and decision-making skills.
Strong customer service mindset and attention to detail.
Ability to respond quickly and effectively to changing priorities and operational issues.
Working knowledge of WHMIS, workplace health and safety requirements, and safe work practices.
Ability to work flexible shifts, including evenings, weekends, overnight periods, holidays, and event-driven schedules.

Nice To Haves

Post-secondary education in Facilities Management, Hospitality, Business Administration, or a related field is an asset.
Experience in convention centres
Experience in sports and entertainment venues
Experience in arenas and stadiums
Experience in large public facilities
Experience in airports
Experience in universities and colleges
Experience in healthcare facilities
Experience in hotels and hospitality operations
Experience in large-scale commercial cleaning operations

Responsibilities

Lead and supervise cleaning teams across assigned areas and facilities.
Coordinate and direct staff activities throughout event preparation, live events, turnovers, and post-event recovery.
Conduct shift start-up briefings, assign daily tasks, and complete end-of-shift handovers.
Ensure daily, periodic, and event-specific cleaning assignments are completed on time and to established standards.
Execute staffing deployment plans established by management and event coordination teams.
Monitor high-traffic areas during live events, including washrooms, concourses, lobbies, entrances, seating areas, and back-of-house spaces.
Coordinate spill response, hazard mitigation, emergency cleaning activities, and service calls.
Ensure washrooms, waste stations, public areas, and guest spaces remain clean and presentable throughout events.
Support rapid event turnovers, venue conversions, floor resets, and post-event recovery.
Train, coach, and mentor frontline employees and temporary event staff.
Support onboarding and provide task-specific training to ensure employees understand cleaning and safety expectations.
Monitor attendance, productivity, conduct, and completion of assigned work.
Conduct routine inspections using established checklists and audit tools.
Identify deficiencies, assign corrective actions, and verify completion.
Ensure public, operational, and support areas meet required event-ready standards.
Ensure the proper use, cleaning, storage, and care of equipment, carts, tools, and supplies.
Monitor chemical and consumable inventory and coordinate replenishment as required.
Ensure cleaning products are properly labelled, stored, and handled in accordance with WHMIS requirements.
Oversee waste collection, sorting, recycling, composting, and waste handling procedures.
Promote waste diversion and sustainable cleaning practices.
Complete shift reports, inspections, attendance records, incident documentation, and operational reports.
Participate in event briefings, operations meetings, and post-event debriefs.
Assist with scheduling adjustments and real-time workforce redeployment.
Enforce company, client, venue, and health and safety requirements.
Identify and correct unsafe conditions and report incidents, hazards, and near misses.
Support emergency response procedures and maintain safe working conditions during event transitions.