Operations Strategist II

Navy Federal•Pensacola, FL

3d•Onsite

About The Position

To organize, facilitate, and coordinate small to large scope initiatives from inception through implementation. Work with stakeholders to plan, measure, deploy action plans and resources to improve operational processes, procedures, standards and deliver solutions, reports, and presentations to business partners and leadership. Develop business cases and operations roadmaps, sourcing and building key industry partnerships, detailing competitive analysis and industry models.

Requirements

Advanced knowledge of project/process improvement/change management methodologies
Experience in using Agile methodologies/principles (Scrum, XP, Lean etc.)
Significant experience in using Change Management tools such as: change impact analysis, change readiness assessment, stakeholder assessment and alignment, communications and training, content design/development
Advanced in the use of PCs and software applications
Ability to manage multiple activities simultaneously and achieve desired results
Knowledge of NFCU operations, processes and procedures
Working knowledge of Navy Federal policies, procedures, instructions, automated systems software and NCUA policies, instructions and regulations
Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
Advanced research, analytical, and problem solving skills
Advanced verbal, written and interpersonal communication skills to include present findings and conclusions
Advanced organizational, and planning and time management skills
Advanced skill interpreting, applying and explaining written and oral regulations, instructions, operations, products, procedures
Bachelor's degree in Business Administration, Management, or related field or equivalent combination of education, training and experience

Nice To Haves

Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objective
Knowledge of NFCU operations, processes and procedures
Working knowledge of Navy Federal policies, procedures, instructions, automated systems software and NCUA policies, instructions and regulations

Responsibilities

Develop, plan and deliver solutions to drive the NFCU strategies ensuring processes, systems, operations, quality assessments and service standards are targeted to support superior objectives
Provide strategic analysis and recommendations to assist key decisions made by senior leadership regarding technology, financial market trends, by identifying departments strengths, weaknesses, opportunities and threats
Assist in leading project teams on complex initiatives of significant business risk and impact across the organization
Lead and coordinate the planning, scheduling, budgeting, and resourcing of projects to scope, identify risk exposure and remediation of non-compliance to standards
Prepare and deliver moderately complex project plans, proposals, schedules, communications, and resource impacts and staff requirements
Develop, analyze, and provide operational dashboards with project progress, resource allocation, and communication status
Facilitate regular project reviews to assess business alignment and identify areas for improvement. Make recommendations for improvement to departmental leadership
Lead benchmarking standards research including measuring goals against performance, continuous improvement, and potential use of industry-leading vendors
Review processes/programs/services for all functional and operational areas to identify, capture, analyze, assess and recommend improvements to respond to services/or operation/or member service areas without clear practice or precedent
Identify and collaborate with various levels of staff to accomplish all tasks/assignments and recommend and execute moderately complex process improvements
Schedule and perform as-needed operations audits noting procedural and other operational deficiencies or vulnerabilities
As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve moderately complex operation strategies for the branch
Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements to moderately complex processes
Partner with business units to determine benchmarking targets to ensure effective processes are in place, including proactive and reactive initiatives review of assignments, quality assurance, and cross-servicing of operations and services
Provide strategic direction to ensure initiatives are communicated and implemented for all functional and operational business units
Set and implement operational objectives and goals that align with division, department and corporate strategies
Provide results of and develop recommendations based on analysis and research of trends in support of projects and initiatives
Promote and educate on the change management required for implementation of solutions and define and track measures of success for ensuring new solutions are embraced
Identify moderately complex operational, training, and service/products goals and create opportunities to join forces across the organization
Ensure consistent, appropriate and fluid communication across the organization
Perform other duties as assigned