Operations Specialist

PNC

3d•Hybrid

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Specialist within PNC's Multi-Currency Operations organization, you will be based in Ontario, Canada. This position will reside in Canada and PNC will not assist with relocation or sponsorship of non-local candidates. The work schedule for this role is Monday - Friday, 8:00 AM - 5:00 PM EST. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

Requirements

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)

Responsibilities

Executes complex transactions/processes of moderate to high risk and financial value utilizing standard policies and procedures.
May have specific responsibility for one or multiple specialized products or functional areas.
Identifies and addresses exceptions.
Serves as a point of escalation for complex transactions.
Partners internally with service partners to route calls, documents or other action items to complete transactions.
Interacts with external customers to complete transactions.
Ensures the appropriate materials and documentation are available to complete transactions.
Provides consultation and advice to internal and external customers.
Reviews existing processes, recommends improvements and drives implementation.
Serves as a subject matter resource for process improvement projects.
Trains and onboards new hires.
Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures.
Participates in risk mitigation activities.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.