Operations Specialist - Driving

AdaptHealth, LLC•Hutto, TX

About The Position

The Operations Specialist supports patient care and operational excellence at AdaptHealth. The role contributes to patient outcomes and process improvements by supporting regional operations, improving workflows, processing documentation, working with patient and authorization data, and collaborating with teams and leadership. It also includes delivering and setting up home medical equipment, educating patients, conducting assessments and follow-ups, and safely operating company vehicles for deliveries. The position requires accurate documentation and compliance with HIPAA, PPE, and infection control standards.

Requirements

High school diploma, an associate’s degree in a related field such as Healthcare Administration or Business Administration, or equivalent work experience.
Valid and unrestricted driver’s license.
One year of related work experience.
Excellent verbal and written communication skills, including analytical, problem-solving, and decision-making abilities, with attention to detail.
Ability to multitask in a fast-paced environment.
Ability to work independently while following established procedures and directives.
Background check required; motor vehicle record check required for driving roles.

Nice To Haves

Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service roles.
Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment.
Proficient computer skills, including Microsoft Office and healthcare systems.
Comfort learning new technologies and navigating multiple systems.

Responsibilities

Support regional operations through workflow improvement, training, and process optimization.
Review and process documentation, including insurance verification, authorizations, and order accuracy.
Use EMR systems to enter, track, and validate patient and authorization data.
Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
Collaborate with teams and leadership to resolve issues and communicate trends.
Maintain knowledge of payer guidelines, products, and services to ensure compliance.
Assist with training materials, onboarding, and cross-functional support.
Participate in projects to refine processes and enhance operational performance.
Meet quality and performance metrics while managing multiple priorities.
Deliver and set up home medical equipment and educate patients as needed.
Perform patient assessments and follow-ups to support care and compliance.
Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
Safely operate company vehicles for equipment delivery.
Perform other duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.