Operations Specialist Non-Driving

AdaptHealth•Statesboro, GA

About The Position

The Operations Specialist supports patient care and operational excellence by improving workflows, training, and processes. The role reviews and processes documentation, including insurance verification, authorizations, and order accuracy; uses electronic medical record systems to enter, track, and validate patient and authorization data; and identifies and addresses workflow errors to improve efficiency and quality. The specialist collaborates with teams and leadership, maintains knowledge of payer guidelines and services, contributes to onboarding and process-improvement projects, and meets quality and performance metrics while managing multiple priorities. The role also performs patient assessments and follow-ups and maintains accurate documentation in accordance with HIPAA, PPE, and infection-control standards. Other duties may be assigned. The role requires one year of relatable work experience and a high school diploma, an associate’s degree in a relatable field, or equivalent work experience. Compensation is based on experience, location, and role level. The posting describes a comprehensive benefits program, subject to applicable eligibility and waiting periods.

Requirements

One year of relatable work experience.
High school diploma, an associate’s degree in a relatable field, or equivalent work experience.
Excellent verbal and written communication skills, including analytical, problem-solving, and decision-making abilities, with attention to detail.
Ability to multitask in a fast-paced environment.
Proficient computer skills.
Ability to learn new technologies and navigate multiple systems.
Ability to work independently while following established procedures and directives.

Nice To Haves

Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service; preferred but not required.
Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment; a plus but not required.
Microsoft Office and healthcare systems experience.

Responsibilities

Support regional operations through workflow improvement, training, and process optimization.
Review and process documentation, including insurance verification, authorizations, and order accuracy.
Use EMR systems to enter, track, and validate patient and authorization data.
Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
Collaborate with teams and leadership to resolve issues and communicate trends.
Maintain knowledge of payer guidelines, products, and services to ensure compliance.
Assist with training materials, onboarding, and cross-functional support.
Participate in projects to refine processes and enhance operational performance.
Meet quality and performance metrics while managing multiple priorities.
Perform patient assessments and follow-ups to support care and compliance.
Ensure accurate documentation and adherence to HIPAA, PPE, and infection-control standards.
Perform other duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity theft protection and legal plan.