Operations Specialist Non-Driving

AdaptHealth, LLC•Lebanon, TN

About The Position

The Operations Specialist supports patient care and operational excellence by contributing to workflow improvement, training, process optimization, and team performance. The role processes and reviews patient and insurance documentation, navigates electronic medical record systems, analyzes workflows, resolves operational issues, and supports compliance with payer requirements and healthcare standards. It also assists with onboarding and process-improvement projects, performs patient assessments and follow-ups, and helps meet quality and performance metrics while managing multiple priorities.

Requirements

One year of relatable work experience.
High school diploma, an associate degree in a relatable field, Healthcare Administration, or Business Administration, or equivalent work experience.
Excellent verbal and written communication skills, including analytical, problem-solving, and decision-making abilities, with attention to detail.
Ability to multitask in a fast-paced environment.
Proficient computer skills.
Comfort learning new technologies and navigating multiple systems.
Ability to work independently while following established procedures and directives.

Nice To Haves

Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service work.
Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment.
Proficiency with Microsoft Office and healthcare systems.

Responsibilities

Support regional operations through workflow improvement, training, and process optimization.
Review and process documentation, including insurance verification, authorizations, and order accuracy.
Use EMR systems to enter, track, and validate patient and authorization data.
Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
Collaborate with teams and leadership to resolve issues and communicate trends.
Maintain knowledge of payer guidelines, products, and services to ensure compliance.
Assist with training materials, onboarding, and cross-functional support.
Participate in projects to refine processes and enhance operational performance.
Meet quality and performance metrics while managing multiple priorities.
Perform patient assessments and follow-ups to support care and compliance.
Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
Perform other duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts and Health Savings Accounts.
CVS Minute Clinic and Teladoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.