Operations Specialist Non-Driving
About The Position
The Operations Specialist supports patient care and operational excellence by helping improve workflows, training, processes, and team performance. The role includes reviewing and processing documentation, working with patient and authorization data in EMR systems, identifying workflow errors, collaborating with teams and leadership to resolve issues, and supporting care and compliance through patient assessments and follow-ups. The specialist maintains knowledge of payer guidelines, products, and services; assists with training and onboarding; participates in process-improvement projects; and meets quality and performance metrics while managing multiple priorities. The position requires accurate documentation and adherence to HIPAA, PPE, and infection-control standards. Compensation is based on experience, location, and role level.
Requirements
- One year of relatable work experience required.
- High school diploma, an associate degree in a relatable field, Healthcare Administration, Business Administration, or equivalent work experience required.
- Excellent verbal and written communication skills, including analytical, problem-solving, and decision-making abilities, with attention to detail.
- Ability to multitask in a fast-paced environment.
- Proficient computer skills; Microsoft Office and healthcare systems are a plus.
- Comfort learning new technologies and navigating multiple systems.
- Ability to work independently while following established procedures and directives.
Nice To Haves
- Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service roles is preferred but not required.
- Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.
- Microsoft Office and healthcare systems experience.
Responsibilities
- Support regional operations through workflow improvement, training, and process optimization.
- Review and process documentation, including insurance verification, authorizations, and order accuracy.
- Use EMR systems to enter, track, and validate patient and authorization data.
- Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
- Collaborate with teams and leadership to resolve issues and communicate trends.
- Maintain knowledge of payer guidelines, products, and services to ensure compliance.
- Assist with training materials, onboarding, and cross-functional support.
- Participate in projects to refine processes and enhance operational performance.
- Meet quality and performance metrics while managing multiple priorities.
- Perform patient assessments and follow-ups to support care and compliance.
- Ensure accurate documentation and adherence to HIPAA, PPE, and infection-control standards.
- Perform other duties as assigned.
Benefits
- Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
- 401(k) with company match.
- Paid time off plans, including six paid holidays.
- Employee Stock Purchase Plan.
- Paid parental bonding leave.
- Short- and long-term disability insurance.
- Life and AD&D insurance.
- Flexible Spending Accounts and Health Savings Accounts.
- CVS Minute Clinic and Teledoc access.
- Spousal Advantage Reimbursement Plan.
- Identity Theft Protection and Legal Plan.
- Competitive compensation and incentives.
- Comprehensive total rewards and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
