Operations Specialist Non-Driving

AdaptHealth•Aiea, HI

About The Position

The Operations Specialist supports patient care and operational excellence by improving workflows, strengthening team performance, and helping ensure accurate, compliant service delivery. The role processes and reviews patient and insurance documentation, uses electronic medical record systems to manage patient and authorization information, identifies workflow errors, and helps implement solutions that improve efficiency and quality. It also includes patient assessments and follow-ups, training and onboarding support, cross-functional collaboration, and participation in process-improvement projects. The position requires attention to quality and performance metrics, the ability to manage multiple priorities, and adherence to HIPAA, PPE, and infection-control standards.

Requirements

One year of relatable work experience is required.
High school diploma, an associate degree in a relatable field, Healthcare Administration, Business Administration, or equivalent work experience is required.
Excellent verbal and written communication skills, including analytical, problem-solving, and decision-making abilities, with attention to detail.
Ability to multitask in a fast-paced environment.
Proficient computer skills.
Comfort learning new technologies and navigating multiple systems.
Ability to work independently while following established procedures and directives.

Nice To Haves

Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service.
Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment.
Microsoft Office and healthcare systems experience.

Responsibilities

Support regional operations through workflow improvement, training, and process optimization.
Review and process documentation, including insurance verification, authorizations, and order accuracy.
Use EMR systems to enter, track, and validate patient and authorization data.
Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
Collaborate with teams and leadership to resolve issues and communicate trends.
Maintain knowledge of payer guidelines, products, and services to ensure compliance.
Assist with training materials, onboarding, and cross-functional support.
Participate in projects to refine processes and enhance operational performance.
Meet quality and performance metrics while managing multiple priorities.
Perform patient assessments and follow-ups to support care and compliance.
Ensure accurate documentation and adherence to HIPAA, PPE, and infection-control standards.
Perform other duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid Time Off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid Parental Bonding Leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.