Operations Specialist, Driving

AdaptHealth•Southfield, MI

13d

About The Position

The Operations Specialist supports patient care and operational excellence by improving workflows, training, and processes. The role reviews and processes documentation, including insurance verification, authorizations, and order accuracy, and uses EMR systems to enter, track, and validate patient and authorization data. The specialist analyzes workflows, resolves errors, collaborates with teams and leadership, maintains knowledge of payer guidelines and services, supports onboarding and cross-functional needs, and participates in process-improvement projects. The position also involves delivering and setting up home medical equipment, educating patients, conducting patient assessments and follow-ups, maintaining accurate documentation, and safely operating company vehicles for deliveries. The role requires compliance with HIPAA, PPE, and infection-control standards and meeting quality and performance metrics while managing multiple priorities.

Requirements

High school diploma, an associate degree in a related field, or equivalent work experience.
Valid and unrestricted driver’s license.
One year of related work experience.
Excellent verbal and written communication skills, including analytical, problem-solving, and decision-making abilities, with attention to detail.
Ability to multitask in a fast-paced environment.
Proficient computer skills; Microsoft Office and healthcare systems experience are a plus.
Comfort learning new technologies and navigating multiple systems.
Ability to work independently while following established procedures and directives.

Nice To Haves

Experience in management, administration, clerical work, insurance, billing, claims, call center, or customer service is preferred but not required.
Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.
Healthcare Administration or Business Administration education is identified as relevant.

Responsibilities

Support regional operations through workflow improvement, training, and process optimization.
Review and process documentation, including insurance verification, authorizations, and order accuracy.
Use EMR systems to enter, track, and validate patient and authorization data.
Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
Collaborate with teams and leadership to resolve issues and communicate trends.
Maintain knowledge of payer guidelines, products, and services to ensure compliance.
Assist with training materials, onboarding, and cross-functional support.
Participate in projects to refine processes and enhance operational performance.
Meet quality and performance metrics while managing multiple priorities.
Deliver and set up home medical equipment and educate patients as needed.
Perform patient assessments and follow-ups to support care and compliance.
Ensure accurate documentation and adherence to HIPAA, PPE, and infection-control standards.
Safely operate company vehicles for equipment delivery.
Perform other duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.
Competitive compensation and incentives.
Support, development, and advancement opportunities.