Operations Specialist, Driving

AdaptHealth • Southfield, MI

1d

About The Position

The Operations Specialist supports patient care and operational excellence by improving workflows, training teams, and optimizing processes. The role combines operational and administrative support with direct patient-facing responsibilities, including delivering and setting up home medical equipment, educating patients, and conducting assessments and follow-ups. The specialist works with teams and leadership to resolve issues, maintain compliance, meet quality and performance metrics, and improve operational performance. The role requires safely operating a company vehicle for equipment delivery and following documentation, HIPAA, personal protective equipment (PPE), and infection control standards.

Requirements

• High school diploma, an associate’s degree in a related field such as Healthcare Administration or Business Administration, or equivalent work experience.
• Valid and unrestricted driver’s license.
• One year of related work experience.
• Excellent verbal and written communication skills, including analytical, problem-solving, and decision-making abilities, with attention to detail.
• Ability to multitask in a fast-paced environment.
• Ability to work independently while following established procedures and directives.

Nice To Haves

• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service roles; preferred but not required.
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment; a plus but not required.
• Proficient computer skills; Microsoft Office and healthcare systems experience are a plus.
• Comfort learning new technologies and navigating multiple systems.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Use EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Deliver and set up home medical equipment and educate patients as needed.
• Perform patient assessments and follow-ups to support care and compliance.
• Maintain accurate documentation and follow HIPAA, PPE, and infection control standards.
• Safely operate company vehicles for equipment delivery.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
• 401(k) with company match.
• Paid time off plans, including six paid holidays.
• Employee Stock Purchase Plan.
• Paid parental bonding leave.
• Short- and long-term disability insurance.
• Life and AD&D insurance.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• CVS Minute Clinic and Teledoc access.
• Spousal Advantage Reimbursement Plan.
• Identity Theft Protection and Legal Plan.
• Competitive compensation and incentives.
• Support, development, and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED