Operations Specialist, Driving

AdaptHealth•St Louis, MO

11d

About The Position

The Operations Specialist supports patient care and operational excellence by improving workflows, training teams, and optimizing processes. The role reviews and processes documentation, including insurance verification, authorizations, and order accuracy, and uses EMR systems to enter, track, and validate patient and authorization data. It analyzes workflows, identifies errors, implements solutions, collaborates with teams and leadership to resolve issues, and maintains knowledge of payer guidelines, products, and services to support compliance. The position also assists with training, onboarding, cross-functional support, and projects to improve operational performance while meeting quality and performance metrics and managing multiple priorities. As needed, the Operations Specialist delivers and sets up home medical equipment, educates patients, conducts patient assessments and follow-ups, and supports care and compliance. The position requires accurate documentation and adherence to HIPAA, PPE, and infection control standards, as well as safe operation of company vehicles for equipment delivery. Other duties may be assigned. Compensation is based on experience, location, and role level. The role requires a high school diploma, an associate’s degree in a related field, or equivalent work experience; a valid, unrestricted driver’s license; and one year of related work experience. Relevant experience in management, administrative or clerical work, insurance, billing, claims, call centers, or customer service is preferred but not required. Healthcare, pharmacy, HME, medical supply, or Medicare-certified environment experience is a plus but not required.

Requirements

High school diploma, an associate’s degree in a related field, or equivalent work experience.
Valid and unrestricted driver’s license.
One year of related work experience.
Excellent verbal and written communication skills, including analytical, problem-solving, and decision-making abilities, with attention to detail.
Ability to multitask in a fast-paced environment.
Proficient computer skills; comfort learning new technologies and navigating multiple systems.
Ability to work independently while following established procedures and directives.

Nice To Haves

Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service work.
Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment.
Proficiency with Microsoft Office and healthcare systems.

Responsibilities

Support regional operations through workflow improvement, training, and process optimization.
Review and process documentation, including insurance verification, authorizations, and order accuracy.
Use EMR systems to enter, track, and validate patient and authorization data.
Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
Collaborate with teams and leadership to resolve issues and communicate trends.
Maintain knowledge of payer guidelines, products, and services to ensure compliance.
Assist with training materials, onboarding, and cross-functional support.
Participate in projects to refine processes and enhance operational performance.
Meet quality and performance metrics while managing multiple priorities.
Deliver and set up home medical equipment and educate patients as needed.
Perform patient assessments and follow-ups to support care and compliance.
Maintain accurate documentation and adhere to HIPAA, PPE, and infection control standards.
Safely operate company vehicles for equipment delivery.
Perform other duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.
Competitive compensation and incentives.
Support, development, and advancement opportunities.