Operations Specialist, Driving
About The Position
The Operations Specialist supports patient care and operational excellence by improving workflows, supporting training, and optimizing processes. The role contributes to patient outcomes and team performance through documentation processing, data management, workflow analysis, issue resolution, and project support. It also includes delivering and setting up home medical equipment, educating patients, conducting assessments and follow-ups, and safely driving company vehicles for equipment delivery. The position requires accurate documentation and compliance with HIPAA, personal protective equipment (PPE), infection control, payer, and other established requirements.
Requirements
- High school diploma, an associate degree in a related field such as Healthcare Administration or Business Administration, or equivalent work experience.
- Valid and unrestricted driver’s license.
- One year of related work experience.
- Excellent verbal and written communication skills, including analytical, problem-solving, and decision-making abilities, with attention to detail.
- Ability to multitask in a fast-paced environment.
- Ability to work independently while following established procedures and directives.
Nice To Haves
- Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service roles.
- Experience within a healthcare organization, pharmacy, home medical equipment (HME), medical supply, or Medicare-certified environment.
- Proficient computer skills, including Microsoft Office and healthcare systems.
- Comfort learning new technologies and navigating multiple systems.
Responsibilities
- Support regional operations through workflow improvement, training, and process optimization.
- Review and process documentation, including insurance verification, authorizations, and order accuracy.
- Use EMR systems to enter, track, and validate patient and authorization data.
- Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
- Collaborate with teams and leadership to resolve issues and communicate trends.
- Maintain knowledge of payer guidelines, products, and services to ensure compliance.
- Assist with training materials, onboarding, and cross-functional support.
- Participate in projects to refine processes and enhance operational performance.
- Meet quality and performance metrics while managing multiple priorities.
- Deliver and set up home medical equipment and educate patients as needed.
- Perform patient assessments and follow-ups to support care and compliance.
- Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
- Safely operate company vehicles for equipment delivery.
- Perform other duties as assigned.
Benefits
- Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
- 401(k) with company match.
- Paid time off plans, including six paid holidays.
- Employee Stock Purchase Plan.
- Paid parental bonding leave.
- Short- and long-term disability insurance.
- Life and AD&D insurance.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
- CVS Minute Clinic and Teladoc access.
- Spousal Advantage Reimbursement Plan.
- Identity theft protection and legal plan.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
