Operations Specialist, Driving

AdaptHealth•Silverthorne, CO

10d

About The Position

The Operations Specialist supports patient care and operational excellence through workflow improvement, training, process optimization, and accurate documentation. The role processes insurance verification, authorizations, and orders; enters and validates patient and authorization data in EMR systems; analyzes workflows and addresses errors; and collaborates with teams and leadership to resolve issues and improve performance. The specialist maintains knowledge of payer guidelines, products, and services, supports onboarding and cross-functional work, and participates in process-improvement projects while meeting quality and performance metrics. The role also involves delivering and setting up home medical equipment, educating patients, conducting assessments and follow-ups, and maintaining accurate documentation in accordance with HIPAA, PPE, and infection-control standards. The specialist safely operates company vehicles for equipment delivery and performs other duties as assigned.

Requirements

High school diploma, an associate degree in a related field, Healthcare Administration or Business Administration qualification, or equivalent work experience.
Valid and unrestricted driver's license.
At least one year of related work experience.
Excellent verbal and written communication skills, including analytical, problem-solving, and decision-making abilities, with attention to detail.
Ability to multitask in a fast-paced environment.
Proficient computer skills.
Ability to learn new technologies and navigate multiple systems.
Ability to work independently while following established procedures and directives.

Nice To Haves

Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service roles.
Experience within a healthcare organization, pharmacy, home medical equipment (HME), medical supply, or Medicare-certified environment.
Proficiency with Microsoft Office and healthcare systems.

Responsibilities

Support regional operations through workflow improvement, training, and process optimization.
Review and process documentation, including insurance verification, authorizations, and order accuracy.
Use EMR systems to enter, track, and validate patient and authorization data.
Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
Collaborate with teams and leadership to resolve issues and communicate trends.
Maintain knowledge of payer guidelines, products, and services to ensure compliance.
Assist with training materials, onboarding, and cross-functional support.
Participate in projects to refine processes and enhance operational performance.
Meet quality and performance metrics while managing multiple priorities.
Deliver and set up home medical equipment and educate patients as needed.
Perform patient assessments and follow-ups to support care and compliance.
Ensure accurate documentation and adherence to HIPAA, PPE, and infection-control standards.
Safely operate company vehicles for equipment delivery.
Perform other duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teladoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.