Operations Specialist, Driving

AdaptHealth•Lansing, MI

About The Position

The Operations Specialist supports patient care and operational excellence by improving workflows, training teams, processing documentation, and contributing to process optimization and performance. The role includes entering, tracking, and validating patient and authorization data in EMR systems; reviewing insurance verification, authorizations, and order accuracy; identifying workflow errors; and collaborating with teams and leadership to resolve issues and communicate trends. The specialist maintains knowledge of payer guidelines, products, and services, helps develop training materials and support onboarding, and participates in projects to enhance operational performance. The role also includes delivering and setting up home medical equipment, educating patients, conducting assessments and follow-ups, and ensuring accurate documentation and compliance with HIPAA, PPE, and infection control standards. The employee safely operates company vehicles for equipment delivery and performs other duties as assigned. Compensation is based on experience, location, and role level. The listed salary is $19–$22 per hour. Benefits include medical, dental, and vision coverage; a 401(k) with company match; paid time off and six paid holidays; an employee stock purchase plan; paid parental bonding leave; short- and long-term disability insurance; life and AD&D insurance; flexible spending and health savings accounts; access to CVS Minute Clinic and Teledoc; a spousal advantage reimbursement plan; and identity theft protection and a legal plan. Applicable waiting periods apply. Background checks are required for all roles, and motor vehicle record checks are required for driving roles. Additional state-specific screening or licensing requirements may apply to certain positions.

Requirements

High school diploma, an associate’s degree in a related field such as Healthcare Administration or Business Administration, or equivalent work experience.
Valid and unrestricted driver’s license.
At least one year of related work experience.
Excellent verbal and written communication skills, including analytical, problem-solving, and decision-making abilities, with attention to detail.
Ability to multitask in a fast-paced environment.
Ability to work independently while following established procedures and directives.

Nice To Haves

Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service work.
Experience within a healthcare organization, pharmacy, home medical equipment (HME), medical supply, or Medicare-certified environment.
Proficiency with Microsoft Office and healthcare systems.
Comfort learning new technologies and navigating multiple systems.

Responsibilities

Support regional operations through workflow improvement, training, and process optimization.
Review and process documentation, including insurance verification, authorizations, and order accuracy.
Use EMR systems to enter, track, and validate patient and authorization data.
Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
Collaborate with teams and leadership to resolve issues and communicate trends.
Maintain knowledge of payer guidelines, products, and services to ensure compliance.
Assist with training materials, onboarding, and cross-functional support.
Participate in projects to refine processes and enhance operational performance.
Meet quality and performance metrics while managing multiple priorities.
Deliver and set up home medical equipment and educate patients as needed.
Perform patient assessments and follow-ups to support care and compliance.
Maintain accurate documentation and adhere to HIPAA, PPE, and infection control standards.
Safely operate company vehicles for equipment delivery.
Perform other duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee stock purchase plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible spending accounts (FSA) and health savings accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity theft protection and legal plan.