Operations Specialist – TS/SCI Clearance | Virginia Beach, VA

Cambridge International Systems Inc•Virginia Beach, VA

6d•$70,000 - $80,000•Onsite

About The Position

Cambridge International Systems, Inc. is seeking an Operations Specialist to support operations in Virginia Beach, VA. This is a full-time CONUS position requiring an active DoD TS/SCI clearance. As an Operations Specialist, you will play a critical role in 24/7 operations that serve U.S. government missions. This role falls under Global Security Operations Center Operator within our compensation framework.

Requirements

Minimum High School education.
Four (4) years' experience working in a team environment.
Must have a current and active DoD Top Secret security clearance with the ability to obtain a TS/SCI.
Proficient with modern IT tools and infrastructure technologies.

Nice To Haves

Act as escalation manager liaison between operations and support elements for rapid restoration notification.
Show initiative and the ability to work within a team while keeping Cambridge management informed of shifting priorities and challenges.
Well organized and detail oriented.
Ability to follow Standard Operating Procedures (SOP).
Willing and able to work shift, overtime, holidays, and weekends as required.
Ability to establish confidence and credibility with managers and senior level Navy leaders and the ability to foster open communications within teams.
Work effectively in diverse environments to include civilians, military, and contractors.
Concurrently handle multiple issues and assignments.
Works on assignments requiring considerable judgment and initiative.
Develops solutions to routine technical problems of limited scope following detailed instructions.
Proficient with modern IT tools and infrastructure technologies.
Some overnight stays possible.

Responsibilities

Overseeing daily operations as a member of a 24/7 support team.
Working within a team standing a rotating watch to ensure project deliverables.
Monitoring operations and mission/support systems (generators, HVAC, etc.) and leveraging accesses and technical tools to fix technical issues.
Monitoring IT mission equipment including servers, clients, routers, switches, telecommunications cabling, etc.
Providing basic troubleshooting skills to resolve problems.
Acting as an escalation manager liaison between operations and support elements for rapid restoration notification.
Providing timely updates to customers, Senior Leadership, and the Program Manager for situational awareness documentation.
Conducting pass down briefings, maintaining pass down logs, and presenting to on-coming watch teams.
Training and mentoring newly assigned and/or junior watch standers.
Preparing and administering the preparation of operations procedures and initiating ongoing updates and changes.
Conducting routine project status meetings with Government Project Managers and company project team to identify project challenges and risks, offering alternatives, and continually improving enterprise processes.
Facilitating or participating in the creation of document deliverables, such as Standard Operating Procedures (SOP), System Assessments, Project Status Reports, etc., prior to submitting to the Government.
Instructing craft personnel and technical staff in equipment and systems operations, equipment maintenance methods, safe work practices, and procedures, and administering apprenticeship programs.
Ensuring project deadlines are met and tasks remain within project scope.
Assisting in the operations and maintenance of an organization, branch, plant, or department by performing complex technical work and directing others as assigned.
Monitoring surveillance systems, alarms, and video equipment in the global security operations center (GSOC).
Working with other business units and acting as a liaison during emergencies, crisis response, and conveying business information.
Performing maintenance and repairs to security equipment and all access control to ensure they are working properly.
Completing incident reports and work orders and assisting with investigations.