Bell Attendant - Virginia Beach, VA

Parking Management•Virginia Beach, VA

2d•Onsite

About The Position

The Bell Attendant is responsible for creating a positive first and last impression by assisting guests with luggage, providing directions, and ensuring smooth arrivals and departures. This role requires excellent customer service skills, attention to detail, and a professional, welcoming demeanor. The Bell Attendant also supports front desk operations, coordinates with valet services, and responds to guest requests, contributing to an exceptional overall hospitality experience. Primary Objective: To provide outstanding guest service by ensuring smooth luggage handling, assisting with transportation needs, and offering a warm and professional first impression. The Bell Attendant is committed to enhancing the guest experience by being attentive, proactive, and knowledgeable about the hotel and local area while upholding the highest service standards.

Requirements

A high school diploma or GED is required.
Experience in parking, hospitality, or a similar customer service field is beneficial.
A valid driver’s license and reliable transportation are required.
Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Must pass and maintain a clean background check.
Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.
Handle guest luggage safely and efficiently, ensuring belongings are transported with care and discretion.
Maintain confidentiality, follow proper storage procedures, and ensure luggage is organized, secure, and easily retrievable.
Stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions.
Maintain a professional appearance and adhere to uniform and grooming standards.
Flexibility to work nights, weekends, and holidays is essential to support guest needs and hotel operations.
Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications.

Nice To Haves

Experience in parking, hospitality, or a similar customer service field is beneficial.

Responsibilities

Assists guests with luggage handling and provides support during check-in and check-out to ensure a smooth, welcoming experience.
Greets guests, manages luggage transfers, explains hotel amenities, coordinates departures, and helps arrange transportation, all while maintaining professionalism and attentiveness to enhance guest satisfaction.
Enhances the guest experience by arranging transportation, offering local recommendations, and coordinating with staff to fulfill guest requests, ensuring smooth travel and exceptional service throughout their stay.
Supports guest satisfaction by promptly handling requests, providing recommendations, and assisting with deliveries, all while maintaining a professional and welcoming presence to create a positive and memorable guest experience.
Ensures a positive first impression by keeping the lobby and bell stand clean, organized, and welcoming while maintaining luggage carts and equipment to support a smooth and professional guest experience.
Upholds safety and security by following proper procedures for handling guest belongings, assisting during emergencies, and monitoring the lobby and entrance to maintain a safe, orderly, and welcoming environment.
Supports evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.