Bell Attendant - Virginia Beach, VA
About The Position
The Bell Attendant is responsible for creating a positive first and last impression by assisting guests with luggage, providing directions, and ensuring smooth arrivals and departures. This role requires excellent customer service skills, attention to detail, and a professional, welcoming demeanor. The Bell Attendant also supports front desk operations, coordinates with valet services, and responds to guest requests, contributing to an exceptional overall hospitality experience. Primary Objective To provide outstanding guest service by ensuring smooth luggage handling, assisting with transportation needs, and offering a warm and professional first impression. The Bell Attendant is committed to enhancing the guest experience by being attentive, proactive, and knowledgeable about the hotel and local area while upholding the highest service standards.
Requirements
- A high school diploma or GED is required.
- A valid driver’s license and reliable transportation are required.
- Maintain an acceptable motor vehicle record with no more than three moving violations within a three-year period.
- Pass and maintain a clean background check.
- Provide exceptional guest service through professional communication, active listening, and personalized assistance.
- Handle guest luggage safely and efficiently, ensuring belongings are transported with care and discretion.
- Maintain confidentiality, follow proper storage procedures, and ensure luggage is organized, secure, and easily retrievable.
- Stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions.
- Maintain a professional appearance and adhere to uniform and grooming standards.
- Flexibility to work nights, weekends, and holidays is essential.
- May be required to use personal cell phones for work-related communication.
- Employment is on an at-will basis.
- A 120-day introductory period applies.
Nice To Haves
- Experience in parking, hospitality, or a similar customer service field is beneficial.
Responsibilities
- Assists guests with luggage handling and provides support during check-in and check-out to ensure a smooth, welcoming experience.
- Greets guests, manages luggage transfers, explains hotel amenities, coordinates departures, and helps arrange transportation.
- Arranges transportation, offers local recommendations, and coordinates with staff to fulfill guest requests.
- Promptly handles guest requests, provides recommendations, and assists with deliveries.
- Keeps the lobby and bell stand clean, organized, and welcoming.
- Maintains luggage carts and equipment.
- Follows proper procedures for handling guest belongings, assisting during emergencies, and monitoring the lobby and entrance.
- Completes other tasks as assigned, attends required meetings and training, and maintains schedule flexibility.
Benefits
- Medical, vision and dental insurance – Upon eligibility
- 401K – Upon eligibility
- Supplemental Insurance – Life insurance and critical illness
- Bonus opportunities
- Internal leadership development program
- Continuous nationwide growth opportunities.
- Paid time off
- Paid training
- Tuition assistance through Bellevue University – Up to $5,250 per year
- Nationwide discounts through Perks at Work
- Military friendly employer
- Overtime pay for hours worked beyond 40 in a workweek
- Compliance with all state workman’s compensation laws.
- Compliance with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
