Operations Specialist

Community Concierge Services•Atlanta, GA

14h•Hybrid

About The Position

Community Concierge Services is a fast-growing operations company serving residential communities across 15+ states with doorstep trash, gutter cleaning, pressure washing, and dryer vent cleaning. We run lean, move fast, and hold ourselves to an extremely high standard of service. We never miss a night. This is non-private equity backed - founder led company growing 50-100% YoY. The Role This is not a desk job, and it is not for everyone. As an Operations Specialist, you will be the right-hand person to our leadership team, helping run operations across the entire company. You'll work shoulder-to-shoulder with our C-Suite, parachute into markets when they need attention, build and improve the systems that keep us running, and help integrate new communities and acquisitions as we grow. There is no "normal day" here. One day you're reviewing payroll and building a new process; the next you're on a 6 AM flight to stabilize a market or pulling a route at 3 AM to make sure a community is covered. You must be fluid, resourceful, and comfortable operating with a high degree of ownership and ambiguity. This will be a difficult role. It will also be one of the most rewarding of your career - with a clear path to Senior Operations Specialist after 12 months and leadership positions from there.

Requirements

A self-starter with extreme ownership who thrives without a fixed playbook
Strong operational instincts and impeccable calendar/time management
Willingness and ability to travel up to 20 days per month on short notice, by air or vehicle, for extended stays
Comfortable working directly with senior leadership and C-Suite
Able to lead, hire, and hold teams accountable
Physically capable of completing field routes when needed
Must reside within 25 miles of downtown Metro Atlanta (or be willing to relocate before start)
Must maintain a valid driver's license, clean driving record, and clear background check throughout employment

Responsibilities

Serve as a right-hand resource to company leadership, helping run day-to-day operations across every state we serve
Travel extensively to support, audit, and elevate operations in the field
Build, integrate, and improve operational systems and processes across departments
Hire, train, develop, and - when necessary - terminate employees and managers
Onboard and integrate new communities and acquisitions, including running client orientations
Step in to perform regional, area, or district manager duties when they're unavailable
Ensure we NEVER miss a night of service
Support scheduling, call-out coverage, and weekend route coverage
Respond promptly and thoroughly to client and management-company feedback
Keep daily Asana tasks cleared and all communication flowing in the right channels
Lead company initiatives, operations calls, and rollouts of new procedures