Operations Specialist - Dedicated (3p - 12a)

Momentum Transportation•Jacksonville, FL

About The Position

The Operations Specialist is responsible for executing day-to-day transportation activities for a customer and establishing and maintaining profitable relationships with carriers and drivers. The role focuses on current customer needs and adapts as requirements change. It reports directly to the department Operations Manager and is scheduled Monday through Friday, 3 p.m. to midnight. Extended hours are mandatory as needed during end-of-month, end-of-quarter, and end-of-year cycles to meet customer needs.

Requirements

High school diploma or GED.
Strong customer service skills, including logistics-related phone experience, pricing, and quotes.
Knowledge of DOT regulations.
Knowledge of multi-state geography.
Proficiency with AS400.
Proficiency with computers and Microsoft Office applications.
Excellent data-entry and keyboarding skills.
Strong interpersonal skills for interacting effectively with internal and external customers.
Excellent problem-solving skills and ability to seek alternative solutions.
Ability to work independently, show initiative, and self-direct.
Organizational and time-management skills.
Ability to multitask in a high-pressure environment.
Self-motivation and ability to work with little direct supervision.
Strong attention to detail and excellent follow-up.
Excellent written and oral communication skills.
Proven track record in service, attendance, and reliability.
Fluency in English.

Nice To Haves

BA/BS degree in Logistics or a related field, or an equivalent combination of education and work experience.

Responsibilities

Accurately and promptly schedule and dispatch trucks to ensure product flows in and out according to customer demands.
Monitor shipments from pickup through delivery and provide accurate, current shipment information through track and trace.
Negotiate with transportation providers to obtain the best rates and service.
Maintain carrier relationships to ensure capacity and monitor service standards.
Communicate effectively with customers, carriers, and team members.
Update and maintain transportation management and operations systems.
Prioritize tasks and workload to focus on issues that directly affect quality and service performance.
Increase customer satisfaction and business share through proactive, regular contact.
Resolve complex problems and implement appropriate solutions promptly.
Use industry and company computer systems, procedures, reference materials, documentation, and personal industry knowledge to process client shipments.
Demonstrate professional and respectful behavior.
Maintain regular, timely, and consistent attendance.
Perform other duties as assigned.