Operations Specialist

Glovis EV Logistics•Ellabell, GA

13h•Onsite

About The Position

The Operations Specialist will be responsible for supporting all operational activities within the 1-Kit area. This role involves establishing and maintaining process documentation, generating reports on operational issues and quality deficiencies, conducting root cause analysis, and developing/tracking countermeasures. The specialist will also be involved in process planning and visualization, supporting business planning with operational data, and creating high-impact presentations for management. The position requires bilingual proficiency in English, a Bachelor's degree in a related field, and advanced proficiency in Microsoft Excel and PowerPoint. Experience with structured problem-solving methodologies, process modeling, documentation management in a regulated environment, and operational data analysis is essential. Strong organizational skills, attention to detail, and a collaborative mindset are also required. The role involves standard office equipment use, with potential for occasional lifting. Accommodation will be made for accessibility.

Requirements

Fluent in verbal and written communications in English is required.
Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related technical field.
Demonstrated advanced proficiency and expertise in Microsoft Excel (e.g., pivot tables, complex formulas, data modeling) and PowerPoint (e.g., data visualization, presentation design) is mandatory.
Proven experience in structured problem-solving methodologies (e.g., 5 Whys, Fishbone/Ishikawa diagrams, 8D methodology) to identify root causes and deploy effective countermeasures.
Proven ability and skill in process flow charting, systems diagramming, or Value Stream Mapping (VSM).
Proven experience in establishing, maintaining, and managing documentation, archiving, and record control systems in a regulated environment.
Experienced with operational data capturing, aggregation, and statistical analysis to drive process improvements.
Excellent public speaking and presentation skills with the ability to clearly communicate and present complex data to senior management.
Strong organizational skills, keen attention to detail, and a collaborative team-player mindset.
Routinely uses standard office equipment, including a laptop computer and cell phone.
Generally required to spend long periods of time sitting, typing, and working at a computer.
May require the ability to occasionally lift and transport items.

Responsibilities

Establish and maintain a rigorous system for official process documentation, historical record keeping, and controlled process archiving (including SOPs and audit trails).
Design, generate, and distribute comprehensive reports on critical operational issues, quality deficiencies, and process gaps.
Lead deep-dive investigations to establish Root Cause Analysis (RCA) and define immediate containment actions.
Formulate, implement, and track long-term corrective and preventive countermeasures to eliminate recurring operational bottlenecks, ensuring continuous process stabilization.
Execute thorough analysis of operational performance data to identify trends, inefficiencies, and non-compliance, providing actionable recommendations to the leadership team based on validated RCA findings.
Develop and maintain detailed, accurate reports on operational status, audit findings, material readiness, inventory receiving, and project tracking, ensuring high attention to detail.
Utilize various tools and techniques to visually diagram, map, and plan future state systems, operational layouts, and complex process workflows (e.g., flow charts, swim lane diagrams, and RCA fault trees/fishbone diagrams).
Provide robust, accurate operational data, performance metrics, and forecast support to assist management in the development of the Yearly Business Plan.
Develop data-driven operational reports, countermeasure status updates, and high-impact presentation materials using Microsoft PowerPoint for review by managers and senior leadership.
Support all operational activities occurring within the 1-Kit area as assigned.