About The Position
The Operations Specialist is a central point for monitoring, assessing, communicating, and coordinating responses to security and safety risks that could affect company personnel, facilities, operations, travelers, and business interests worldwide. Working within the Company’s Resiliency Center, the role maintains situational awareness of global events and emerging threats and supports decision-making during routine operations, elevated threats, and crises. The position brings together global risk monitoring, travel risk management, protective intelligence, crisis and incident response, emergency communications, and security operations. During critical incidents, the Operations Specialist supports incident management teams through communications and coordination, personnel accountability, mass notification, documentation, escalation, and situational reporting. This is an unpaid, 12-week training fellowship hosted by the Company and aligned with DoD SkillBridge guidelines. It is exclusively for active participants in the Hiring Our Heroes Corporate Fellowship Program. Candidates must be transitioning service member fellows who will complete the program within the last 180 days of transition from military service. This is not an offer of employment, and participants are ineligible for employment benefits.
Requirements
- Bachelor’s degree or equivalent experience.
- Must be a transitioning service member fellow participating in the Hiring Our Heroes Corporate Fellowship Program and complete the program within the last 180 days of transition from military service.
- Must be able to work a fixed day-shift schedule, potentially including weekends and holidays.
- Must be flexible and able to work a 12-hour rotating day-shift schedule; shift hours, durations, and rotations may change based on operational tempo and business needs.
- Strong situational awareness, critical thinking, and sound judgment under pressure.
- Excellent analytical and written communication skills, including the ability to process incomplete information rapidly and produce clear, concise assessments.
- Ability to manage multiple priorities in a fast-paced, 24/7 security operations environment.
- Ability to balance analytical work and operational execution, including monitoring information and initiating responses.
- High degree of attention to detail and discretion.
Nice To Haves
- At least 3 years of experience in a Global Security Operations Center (GSOC), emergency dispatch, or a similar 24/7 command center environment.
- Experience operating mass communication, threat intelligence, and travel tracking platforms.
- Experience in a global corporate or pharmaceutical sector security environment.
Responsibilities
- Continuously monitor global events for threats and rapidly assess their potential impact on the Company.
- Support travel risk management by monitoring employee travel and providing outreach and assistance as needed.
- Operate emergency notification platforms to distribute security alerts and critical communications.
- Serve as the initial coordination point during incidents, initiating response procedures and maintaining situational awareness.
- Draft and distribute security alerts, intelligence summaries, and situation reports.
- Support protective intelligence functions through research and assessment of potential threats.
- Maintain incident timelines, event logs, and other operational documentation.
- Coordinate with internal stakeholders and external partners, including law enforcement and emergency services.
- Monitor physical security systems, such as alarms and access control, and coordinate responses.
- Perform duties in accordance with Standard Operating Procedures and participate in exercises to ensure operational readiness.
- Handle sensitive information with discretion and confidentiality.
- Perform other duties as assigned or required by the Company's evolving needs.
