Operations Specialist, Systems & Processes

Sporting Life Group•Vaughan, ON

20h•Hybrid

About The Position

The Operations Specialist, Systems & Processes supports the execution, documentation, and continuous improvement of retail systems and operational workflows across Sporting Life Group, including Sporting Life, Golf Town, and Team Town Sports. This role plays a critical support function in bridging store operations and business systems, with a focus on maintaining process integrity, supporting Order Management (OMS), and enabling consistent execution across all banners. The position is designed for a highly driven, detail-oriented individual with strong curiosity and a desire to develop deep expertise in retail systems and operations, with a clear pathway for growth. This role is GTA-based and a hybrid schedule: typically 1–2 days/week in GTA stores, 2 days in corporate office (SSC), and 1 day work-from-home (based on business needs) to stay closely connected to frontline operations and system usage. Schedule Requirement: Sunday - Thursday availability required to align with peak operational support needs.

Requirements

Hands-on retail store experience (e.g., store operations, inventory, fulfillment, customer service, POS usage) with a store-first mindset
Highly driven, proactive, and eager to learn in a fast-paced retail environment
Strong attention to detail with an ability to document processes clearly and accurately
Curious mindset with a willingness to dive deep into systems and operational challenges
Strong communication skills with the ability to support both frontline and central teams
Ability to manage multiple priorities and adapt to shifting operational needs
Willingness to work in-store and at SSC regularly to build deep operational understanding

Responsibilities

Support the day-to-day execution and continuous improvement of retail systems and operational processes across all banners.
Develop a strong working knowledge of core platforms, including D365, OrderDynamics, RetailPro, Store Commerce (POS), and OMS, to effectively support store and operational needs.
Assist in identifying process gaps, inefficiencies, and system issues, escalating and supporting resolution as required.
Build, maintain, and continuously improve SOPs, process documentation, and system guides to support consistent execution across stores and SSC teams.
Own the organization and upkeep of documentation repositories, ensuring materials are current, accessible, and aligned across all banners.
Standardize documentation formats and contribute to building scalable knowledge frameworks for operations.
Support the development and delivery of training materials for systems and operational processes.
Assist in onboarding and upskilling store teams and SMEs through clear, structured, and practical training content.
Reinforce system and process adoption by providing ongoing support and clarifications to end users.
Provide regular operational support to OMS, including monitoring order flow, identifying issues, and assisting with backlog management.
Develop familiarity with order routing logic, fulfillment workflows, and system behaviors across all banners.
Act as a support resource for OMS-related inquiries, troubleshooting, and execution support.
Build working knowledge of operational differences and requirements across Sporting Life, Golf Town, and Team Town Sports.
Support efforts to align processes and systems where appropriate, while recognizing banner-specific needs.
Collaborate with cross-functional partners (Store Operations, Customer Service, IT, Logistics, Merchandising) to support consistent execution.
Demonstrate curiosity and initiative in learning systems, processes, and operational workflows in depth.
Proactively identify opportunities to improve efficiency, reduce manual effort, and enhance user experience.
Take ownership of assigned initiatives and support broader transformation efforts led by senior team members.