Operations Specialist, Specialty Care

ChenMed•Miami Gardens, FL

3d•$99,369 - $141,957•Onsite

About The Position

The Operations Specialist, Specialty Care is a strategic and results-oriented individual responsible for helping create significant and sustainable improvements across all aspects of ChenMed's Specialty Care operations. This role is an independent contributor, who will support the development and implementation of innovative operational strategies, and will leverage data and analytics to identify and address key performance areas.

Requirements

Advanced-level business acuity
In-depth knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
Driven, strategic, motivated, and has a forward-leaning approach to business
Strong analytical and critical thinking/problem solving skills, with the ability to identify areas of improvement and implement changes effectively
Ability to analyze data and metrics to create actionable items for leaders to optimize and implement
Commitment to data-driven evaluation of initiatives and service levels
Strong business acumen and presentation skills
Exceptional learning agility and servant mindset
Exceptional written and interpersonal communication skills
Strong desire and willingness to provide both consultative/advisory support and hands-on execution
Strong process and meeting facilitation skill
Ability to structure ambiguous problems, think creatively, and lead teams to generate solutions
Ability to effectively operate in a fast-paced, ambiguous and evolving team environment
Mastery skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position
Ability and willingness to travel locally, regionally and/or nationally up to 20% of the time; flexible to work evening, weekends and/or holidays as needed
Spoken and written fluency in English
This job requires use and exercise of independent judgment
BA/BS degree in Business Administration, Public Health or a related field preferred OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis
A minimum of 4 years of relevant experience in operations, strategic planning, business development, and/or management consulting.

Nice To Haves

Healthcare experience preferred.
Master’s degree in business administration, public health, or a related field preferred.
Experience with Lean Six Sigma highly desirable, preferably at a green belt or higher.
Project management experience highly desirable.

Responsibilities

Supports the development of the overall Specialty Care operational strategy for ChenMed, aligning with the company's strategic goals and objectives.
Helps establish and monitor key performance indicators (KPIs) across all operational areas related to Specialty Care, including patient satisfaction, efficiency, quality, and cost-effectiveness.
Helps develop and implement data-driven decision-making processes to identify areas for improvement and track progress towards operational goals.
Works cross-functionally to identify, analyze, and address critical operational challenges, such as bottlenecks, inefficiencies, and quality gaps.
Supports the implementation of innovative operational solutions, such as automation, technology, and process re-engineering, to enhance efficiency and effectiveness.
Maintains a deep expert knowledge of ChenMed’s Center and Leader Playbooks to answer any questions from field leaders or staff regarding operational processes, as well as performance excellence reporting, tools, or training.
Supports and manage organizational change initiatives related to operational transformations, ensuring smooth and effective transitions.
Delivers leadership training programs focused on operational excellence, change management, and continuous improvement methodologies.
Performs other duties as assigned and modified at manager’s discretion.